Review Time
I've been an Angel for years and believed an email offering great wines at discount but maybe a few scratches on the label etc. Got my box today with 4 bottles of port! Port isn't a wine you sip with dinner. Feel conned and really disappointed. It's obviously just Naked's way of getting rid of stock. Gutted I wasted so much money on something I'll never drink.
Naked wines used to be great, and the idea of supporting small producers is wonderful. To be fair the wines are still good value and mostly excellent quality. The delivery on the other hand is just awful nowadays. What used to be an excellent next day service has turned into a “may turn up, may not turn up” delivery service that takes around a week, if you’re lucky. You then have the joys of battling with an AI customer service tool to try and get the situation resolved. Honestly Named Wines, whatever you’ve saved by downgrading your dispatch/delivery service will be wasted in lost custom from people who won’t bother trying to order from you anymore.
Amazing service! I did not realise that I have subscribed to one of their services and requested a refund shortly after that. They could have gone by the T&C as all others would do(had a similar case recently) but instead, they were very understanding and processed the refund. This is called great customer service!
Been a member for years, and the wine is lovely, but recently the service has gone down hill recently.Ordered a box of wines to be delivered for Thursday pre Easter at the latest in order to host over Easter. I didn't receive this until the Tuesday after the bank holiday. Upon going to cancel my account, they offer "£10 if you click here into your account to get you to stay". Which I chose to do. A week later, there is still no credit in my account. Sad to say that I don't feel this is the same service I initially received 5 years ago.
In the last 3 years I only had good experience with Naked Wines. It's been my go-to place to explore lovey wines, also at good price. The wines are lovely, always well packed and delivered very quickly - It's always exciting to receive them. I think that the monthly subscription may be too much sometimes, especially with the trends of less alcohol consumption. Maybe it's time to start exploring non-alcoholic brands on the offer.
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