nationalexpress.com

4.2
4.2 Based on 1.1K reviews

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

Ann Soper
On time and bookable seats

5
Date of experience: Nov 03, 2025
Xaeneth Sylvae
Final steps in booking process.

Most of the booking process is hassle free, apart from the fact that you have to log in after selecting everything each time you book a ticket. That is the only thing that stops me from giving this the final star.

4
Date of experience: Nov 02, 2025
Magdalena Sabjan
Great service

Great service

5
Date of experience: Nov 02, 2025
Excellent experience all round

Excellent experience all round. Driver was first class, smoothest bus journey I've ever had, felt like it was on rails.

5
Date of experience: Nov 02, 2025
Kirsty Leigh
Best choice when there are no other choices

We travel 6/7 times a year with return journeys since 2018 and for the most part I have a good experience. The markdown is generally due to the removal of a rest stop between London and manchester especially when the onboard bathroom is soaked in lord knows what Inc the tissue provided. The Aircon is pretty much never on even if we ask the driver it still doesn't work and when we have complained to national express they just say it shows as working fine their end. Also the markup in refundable tickets is a bit of a joke. I could understand a policy that states refunds only outside of a 14 or even 28 day period on standard tickets but with a nearly £100 difference between restricted and £80 difference on standard. When traveling from Southampton to Rochdale.

3
Date of experience: Nov 02, 2025
Mary Alexander
Newcastle to Manchester very comfortable

We went From Newcastle to Manchester, I bought 6 tickets. The young girl driving was excellent 5 out of 5 & coaches are really comfortable. Would definitely book again. HOWEVER my only problem was no seat numbers on tickets !!! Which wasn’t good as I didn’t know you had to pay extra for this service!! We unfortunately didn’t seat together. It would be so easy for them to issue seat numbers !! WHY should you pay more !!! However I didn’t know you could pay extra not shown when booking it on line

3
Date of experience: Nov 02, 2025
rashida khatun
Excellent service

Excellent service, on time every time & nice drivers

5
Date of experience: Nov 02, 2025
Giovanni
great company that takes ownership

I had a bad experience against several dozens of happy rides with them and they offer a generous compensation 50% off for the next 5 rides. I travel with them for the last 20 years and I am a very happy client indeed.

5
Date of experience: Nov 01, 2025
Tariku Chiracho
It's easy and to to book.

It's easy and to to book.Every thing is very good as far as I know since I started using National Express. I can give you 5 stars.

5
Date of experience: Nov 01, 2025
Candace
Great travel experience

Great travel experience

5
Date of experience: Oct 31, 2025

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