Review Time
Honestly, the coaches are always trustworthy but the customer service is irritating at times, it’s very hard to find someone to talk to and when you do it’s over text - there was a glitch with my phone and it showed that I hadn’t received the ticket I needed so I tried a second time and then it went through, they denied my request to refund that first ticket, but after reading the guidelines it was entirely possible to get a refund, they just didn’t feel like it that day I guess .
Since rediscovering National Express last year, I have made many journeys with them. They are much cheaper than the train and I find them particularly useful for travelling to central London or Heathrow Airport avoiding the need for transfer journeys on arrival.
More comfy and cost effective than trains. Drivers professional and with a hint of banta. Passengers are nicer and smell less than on the trains also. Journey takes a bit longer... we need to solve the problem of gravity because potholes have now invaded motorways.
I've edited and paid for two of my tickets but no email was sent in respect of the update.
This is very important as it might make the driver decide not to board me, and this might make me loose my flight.
The website is very easy to use. There was a delay on my last trip, National Express provided me with a code to use on a following trip for the inconvenience caused, have just used it and my next trip is free! Was not expecting that, thank you National Express.
Southampton Station/Depot staff are awful. The coach was delayed arriving but all passengers were pushed out in to the cold outside because it closes at 16.30.
On returning from H/row (2 weeks later) two passengers travelling from S.Arica did not have 20p to gain access to the toilets. After travelling down on their coach from H/row. They were refused entry to the toilets. Disgraceful….
Got to Stansted airport on Tuesday night. Informed by a representative of national express that our 19:55 was cancelled and it would be over an hour until a coach arrived. The reason given was that the road had been closed due to an accident, not a problem, these things happen, so we got the train to London instead. No option to cancel online so I submitted a complaints form. Response today, claiming that the coach ran and talking about their policy on connections. This was completely irrelevant as we didn't have a connection. The issue was that the coach was cancelled. It would appear that they have reinstated the coach or have not kept their representative on the ground properly informed of what is happening. Just for clarity, the bloke at Stansted was really friendly and genuinely trying to be helpful. He is not the problem, their customer service team is the issue.
Edit: their customer service team are no help whatsoever.
National express from Heathrow to Liverpool is a great experience driver is highly liked and has respect for all his customers we had the same driver from Heathrow to Liverpool and from Liverpool to Heathrow we enjoyed both journeys with the great driver and great CCTV cameras on board thank you driver we enjoyed your company from Louise Jones and Steven mogg we look forward to travelling with you again
The driver on the 2pm 444 service to Gloucester on Sunday 1st Feb was a real credit to the company, he could not have been more accommodating and friendly.
Coach was also clean and comfortable. Only very small negative was the WiFi goes off at every drop off and you have to log back in.
Jūs kurwa daunai? I booked a fliping ticket to an airport for 4:46 in the morning. When i board a bus there is no space left. So what in the shit windmill is this?Would not recommend will not do it a gain and hope they bancrupt:).
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