nationalexpress.com

4.2
4.2 Based on 1.1K reviews

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

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Adora Lewis
Disappointing experience with the service

I had arranged a trip to the airport with the service. As indicated on the ticket, I utilized their tracker to monitor my coach. Initially, the tracker displayed a delay of 2.5 hours, and then it was cancelled, with the next coach arriving just before my flight's departure. Given the urgency of catching my flight, I had to quickly seek alternative transportation and ultimately took a train instead.
I subsequently requested a refund from the service. They informed me that the tracker should not be trusted and, despite it being on the ticket, I should have known to call a number for updates instead. Consequently, I am not eligible for a refund.

1
Date of experience: Jan 14, 2026
Thor Coleman
Simple to use on desktop, but phone app has its challenges.

Using the service on my desktop was a breeze, but I encountered some difficulties with the mobile app. I was initially confused about why my booking to T4 was rejected. Eventually, I discovered that the bus terminus is actually at T3, which allowed me to successfully make my reservation. (I can manage a 10-minute walk with two bags between terminals). I'm 80 years young.

5
Date of experience: Jan 14, 2026
Ricky Parker
Dependable and Convenient - Fulfills Its Promises

Dependable and Convenient - Fulfills Its Promises
I’ve utilized the service numerous times for trips across the country, and they consistently provide a reliable experience. The coaches are efficient, frequently adhering to schedules, and there’s always availability when I need to book - even on short notice.
What I value most is the convenience. With multiple departure times, stations well-connected to city centers, and a simple booking system that avoids complications. The drivers are professional, and the coaches are clean and comfortable enough for longer travels.
It’s not luxury travel, nor does it claim to be. It’s straightforward transportation that takes you where you need to go at a reasonable price. In a time when many services overpromise and underdeliver, this service simply does its job effectively. That’s significant.
I would recommend it to anyone seeking dependable coach travel without unnecessary hassle.

5
Date of experience: Jan 14, 2026
Grover Turner
Could have been a 5-Star Experience.

I would have rated this higher. It seems that unruly passengers can act without consequence. In my opinion, the individual should have been taken off the coach. The safety and comfort of all passengers should be a priority. This was on the 11:55 Coach from Exeter to Heathrow on January 9, 2026.

3
Date of experience: Jan 11, 2026
Exceptional service from the driver and staff.

The driver and the rest of the team were extremely professional, courteous, and supportive. We arrived at our destination punctually and safely. The vehicle was clean, the online booking process was straightforward, and the pricing was very reasonable.

5
Date of experience: Jan 10, 2026
Reserved a round-trip coach journey to the airport for just over £60.

I reserved a round-trip coach journey to the airport that cost just over £60. It would have been cheaper with a senior coach card, but mine is expiring soon, and for just one trip, the savings weren't significant. Tickets were emailed to me. I'm looking forward to a comfortable and safe travel experience.

4
Date of experience: Jan 08, 2026
Ultan Long
Caution for Overnight Coach Travelers

For those considering an overnight coach ticket for travel from Manchester to London or any route passing through Birmingham, be aware of a required stop in Birmingham. Passengers must disembark and wait in the cold station for 45 minutes, and there aren't enough seats available. This effectively acts as a forced transfer, which is not disclosed prior to ticket purchase. A very disappointing experience.

1
Date of experience: Jan 08, 2026
Cosmo Parker
Coach malfunction in the city center

The coach broke down while we were still in the city center due to a driver's seat belt light issue. After waiting for 1 hour and 15 minutes with no replacement provided, we opted to travel by car instead. We arrived 50 minutes before the scheduled departure, which was fortunate for us. However, another passenger from the bus likely missed her flight, as we reached the airport only 15 minutes before her takeoff. This experience felt quite risky, so in the future, we will either take an earlier bus or just drive ourselves.

2
Date of experience: Jan 07, 2026
Kristen Carter
Disappointed with the service provided

The service did not deliver what was promised; we were supposed to take a coach but ended up on a local bus for two and a half hours, making numerous stops. This was incredibly frustrating, especially since I was not informed about the change. I was really looking forward to this journey for my birthday and New Year, traveling from one city to another. I will not be using this service again.

1
Date of experience: Jan 06, 2026
Georgene Bell
Exceptional quality and outstanding service

The quality of the brand is truly top-notch. The staff at the location were fantastic, and the drivers were incredibly helpful and accommodating throughout the journey, making it enjoyable as well! When I returned home, I mentioned to one of the drivers that I gained valuable insights about motorway driving from a fresh perspective, which was quite enlightening. Thank you for the unexpected lesson!

5
Date of experience: Jan 06, 2026

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