nationalexpress.com

4.2
4.2 Based on 1.1K reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

Filter Reviews

Review Time

Jude
Easy to book

The booking went well and I’m hoping the trip will too!

5
Date of experience: Nov 24, 2025
Violet
Very disappointed!

I wasn't able to change my ticket date online regardless of this option being included in standard purchase . I had to buy another ticket to be able with tons of patience open my account and although the previous ticket was linked to it, I'm still not able to manage and even see my tickets through this account. Terrible set up or it's meant to work in a way that you are forced to spend more money and never claim what you are entitled to.

1
Date of experience: Nov 24, 2025
Mrs P A Whittle
Always easy to use

5
Date of experience: Nov 24, 2025
Elizabeth
It was good thanks and easy

It was good thanks and easy

5
Date of experience: Nov 24, 2025
carlos pinto
Excellent

Long trip, Luton to Oxford, another route I didn't know, but it went well. Good job.

5
Date of experience: Nov 24, 2025
Mr T A Nicholls
To London and back to Bath by National Express

Booking, staff and drivers were very good and coach was clean.Seats had insufficient leg room for a medium tall person.The toilet at back, over the rear wheels, was jolting and felt unsafe when standing up. having to hang on to avoid being thrown around in traffic movements.the overhead lights did not work after dark so spent 3 and half hours unable to read or do crossword .

3
Date of experience: Nov 24, 2025
Mark Evans
National Express

National Express tickets are great value and the website is very easy to navigate.

5
Date of experience: Nov 24, 2025
Neil
Good reliable service

On time service with clean comfortable coaches and pleasant drivers.

5
Date of experience: Nov 24, 2025
sue roberts
Easy to do no hassle

Easy to do no hassle

5
Date of experience: Nov 24, 2025
James
Smooth and comfortable journey

Smooth and comfortable journey! Sevice was nice and on schedule. Comfortable, clean and quiet.

5
Date of experience: Nov 23, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More