nationalexpress.com

4.2
4.2 Based on 1.1K reviews

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

Lamin
I always like to go everywhere with…

I always like to go everywhere with national express as I can trust them in any way shape or form

5
Date of experience: Nov 23, 2025
Cate
Reliable and cheap

5
Date of experience: Nov 23, 2025
Shawn D
Easy to book online

Easy to book online. Clean coach. Very friendly and polite driver.

5
Date of experience: Nov 23, 2025
IMELDA LITTAUER
The bus broke down 20 minutes into our…

The bus broke down 20 minutes into our ride. I have to get a car to get me to Heathrow so I don’t miss my flight back to Canada I’d like to get a refund on my ticket plus the extra baggage I paid for and seat selection. Bus number is 201

1
Date of experience: Nov 23, 2025
Joseph Nwancha
Satisfied with your services

Satisfied with your services

5
Date of experience: Nov 23, 2025
Ryan Parker
Willy and the Tiddler – 5-Star Drivers!

National Express service from London to Newcastle on November 23 — let’s call them “Willy and the Tiddler”. Professional, friendly, and full of humour, they made a 7-hour journey feel like less than half. Both could get a job as stand-up on stage! Truly 5-star service — they deserve recognition… and a pay rise! I hope you both get called in for your class service. I would have tipped you both properly, but all I had was Thailand baht 🤣. You’ve definitely turned me into someone who’ll use the bus more often over the train! We were sat at the front to the left, in case you’re wondering who wrote this review…Keep up the good work!

5
Date of experience: Nov 23, 2025
Sylvia
Departed and arrived at scheduled time

Departed and arrived at scheduled time.The driver was kind and helpful .Furthermore, the coach was very clean and odourless . I would definitely recommend.

5
Date of experience: Nov 23, 2025
Pamela
So easy to book tickets

So easy to book tickets. The coach was comfortable & clean & on time return journey.

5
Date of experience: Nov 23, 2025
Evangeline Coronel
Affordable and convenient

Affordable and convenient

5
Date of experience: Nov 23, 2025
No Gate can be found to use this line

No Gate can be found to use this line

1
Date of experience: Nov 23, 2025

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