nationalrail.co.uk

1.5
1.5 Based on 351 reviews

The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information....

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Average Rating

1.5

/
5

351 Reviews

5 Star
11%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

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Not disability friendly

Not disability friendly. Most lifts are always out of use, can’t walk up stairs so have to ask another passenger to get me up the stairs, the amount of money you all get paid each year you’d think a simple thing like a lift would be working. Don’t even get me started on the missed transfers because we’ve sat on a red signal for no reason. I started a new job 3 weeks ago and mostly every morning you’ve made me late. I give you £280 to go 17 miles a month. Absolute disgrace of a railway service.

1
Date of experience: Oct 28, 2024
Tommy
Not disability friendly

Not disability friendly. Most lifts are always out of use, can’t walk up stairs so have to ask another passenger to get me up the stairs, the amount of money you all get paid each year you’d think a simple thing like a lift would be working. Don’t even get me started on the missed transfers because we’ve sat on a red signal for no reason. I started a new job 3 weeks ago and mostly every morning you’ve made me late. I give you £280 to go 17 miles a month. Absolute disgrace of a railway service.

1
Date of experience: Oct 28, 2024
Meredith Long
New app beyond awful

New app beyond awful. Regularly locks up, information is difficult to access and the it’s appears very slow when trying to gather info. Overall a massive backward step

1
Date of experience: Oct 27, 2024
Refrosquis76
6 trains cancelled - so bad

6 trains cancelled travelling since 10am from Guilford to Cheltenham, now 4.15pm. The ones that do arrive are only 2 carriages. Worcester Parkway with no working toilet and stuck there for 2 and a half hours. System is completely broken - avoid the trains if you can - don't give the b*****ds any money if you can avoid.

1
Date of experience: Oct 27, 2024
OC55
The new app is useless

The new app is useless. It seems to have been designed by people who don't use the train service in this country. So many things wrong with it. Just change it back to the old one which worked fine. Please please listen to your customers.

1
Date of experience: Oct 27, 2024
New app beyond awful

New app beyond awful. Regularly locks up, information is difficult to access and the it’s appears very slow when trying to gather info. Overall a massive backward step

1
Date of experience: Oct 27, 2024
Sharla Rogers
6 trains cancelled - so bad

6 trains cancelled travelling since 10am from Guilford to Cheltenham, now 4.15pm. The ones that do arrive are only 2 carriages. Worcester Parkway with no working toilet and stuck there for 2 and a half hours. System is completely broken - avoid the trains if you can - don't give the b*****ds any money if you can avoid.

1
Date of experience: Oct 27, 2024
TR5
The new app is useless

The new app is useless. It seems to have been designed by people who don't use the train service in this country. So many things wrong with it. Just change it back to the old one which worked fine. Please please listen to your customers.

1
Date of experience: Oct 27, 2024
Chandler Johnson
The new app is awful

The new app is awful. Just can't get on with it at all. The old one was very good and useful. This one is impossible to use, can't see anything when my keyboard comes up. Complete waste of time.

1
Date of experience: Oct 26, 2024
Ashley P.
The new app is awful

The new app is awful. Just can't get on with it at all. The old one was very good and useful. This one is impossible to use, can't see anything when my keyboard comes up. Complete waste of time.

1
Date of experience: Oct 26, 2024

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Business Details

  • The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

  • language https://www.nationalrail.co.uk

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