Review Time
Rubbish app and rubbish service...app crashes constantly and the trains are always delayed or cancelled with no warning and the prices keep rising. There has not been one train on time that we've needed since September and we get 6 a week. Such an unreliable service. Left my 16 year old stranded the other night in the rain...told to get off the train as all trains were now cancelled half way through his journey home from college and no bus replacement for another couple of hours after. Had to leave work to go get him.Edit....15 Jan...last night son stuck yet again at a different station as they decided to just cancel the train after it being 30 mins to start with. No wonder people won't rely on public transport
Rubbish app and rubbish service...app crashes constantly and the trains are always delayed or cancelled with no warning and the prices keep rising. There has not been one train on time that we've needed since September and we get 6 a week. Such an unreliable service. Left my 16 year old stranded the other night in the rain...told to get off the train as all trains were now cancelled half way through his journey home from college and no bus replacement for another couple of hours after. Had to leave work to go get him.Edit....15 Jan...last night son stuck yet again at a different station as they decided to just cancel the train after it being 30 mins to start with. No wonder people won't rely on public transport
Most days of the week guaranteed cancellations. They take your money and don’t give you refunds. Today I brought a ticket from Stoke to Manchester as I do 6 days a week and got to the train to be told by staff it’s been cancelled as the train hasn’t been cleaned from over the weekend and is full of glass and sick. A refund cannot be issued as the ticket has been scanned going through the barrier, the woman conductor said it’s just the way the cookie crumbles. Completely unprofessional attitude I loose so much money each week though cancellations. Almost £450 a month with trains I spend! Cancellations are guaranteed weekly. It needs to change now !
Most days of the week guaranteed cancellations. They take your money and don’t give you refunds. Today I brought a ticket from Stoke to Manchester as I do 6 days a week and got to the train to be told by staff it’s been cancelled as the train hasn’t been cleaned from over the weekend and is full of glass and sick. A refund cannot be issued as the ticket has been scanned going through the barrier, the woman conductor said it’s just the way the cookie crumbles. Completely unprofessional attitude I loose so much money each week though cancellations. Almost £450 a month with trains I spend! Cancellations are guaranteed weekly. It needs to change now !
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