nationalrail.co.uk

1.5
1.5 Based on 351 reviews

The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information....

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Average Rating

1.5

/
5

351 Reviews

5 Star
11%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

Filtered Reviews

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Review Time

Gerard Turner
Why did they change it?!?!?

Why did they change what was a good app and my 'go to' choice - did what it said on the tinSilly large format doesn't display enough options on the screenPlease can you reinstate the old one

1
Date of experience: Nov 19, 2024
Derwin F.
Why did they change it?!?!?

Why did they change what was a good app and my 'go to' choice - did what it said on the tinSilly large format doesn't display enough options on the screenPlease can you reinstate the old one

1
Date of experience: Nov 19, 2024
Tim Sanders
Was a great app prior to the downdate

Was a great app prior to the downdate, absolutely useless now. Bring back the old version

1
Date of experience: Nov 14, 2024
Saul Hughes
Was a great app prior to the downdate

Was a great app prior to the downdate, absolutely useless now. Bring back the old version

1
Date of experience: Nov 14, 2024
Frankie Smith
Rubbish app and rubbish service

Rubbish app and rubbish service...app crashes constantly and the trains are always delayed or cancelled with no warning and the prices keep rising. There has not been one train on time that we've needed since September and we get 6 a week. Such an unreliable service. Left my 16 year old stranded the other night in the rain...told to get off the train as all trains were now cancelled half way through his journey home from college and no bus replacement for another couple of hours after. Had to leave work to go get him.Edit....15 Jan...last night son stuck yet again at a different station as they decided to just cancel the train after it being 30 mins to start with. No wonder people won't rely on public transport

1
Date of experience: Nov 12, 2024
Valerie Coleman
Rubbish app and rubbish service

Rubbish app and rubbish service...app crashes constantly and the trains are always delayed or cancelled with no warning and the prices keep rising. There has not been one train on time that we've needed since September and we get 6 a week. Such an unreliable service. Left my 16 year old stranded the other night in the rain...told to get off the train as all trains were now cancelled half way through his journey home from college and no bus replacement for another couple of hours after. Had to leave work to go get him.Edit....15 Jan...last night son stuck yet again at a different station as they decided to just cancel the train after it being 30 mins to start with. No wonder people won't rely on public transport

1
Date of experience: Nov 12, 2024
Arkael7352
Use TrainSplit for live trains

New app is a lot worse.TrainSplit now has live trains on its app.

1
Date of experience: Nov 05, 2024
Chara Fisher
Use TrainSplit for live trains

New app is a lot worse.TrainSplit now has live trains on its app.

1
Date of experience: Nov 05, 2024
Winston Baker
Guaranteed Cancellations Daily

Most days of the week guaranteed cancellations. They take your money and don’t give you refunds. Today I brought a ticket from Stoke to Manchester as I do 6 days a week and got to the train to be told by staff it’s been cancelled as the train hasn’t been cleaned from over the weekend and is full of glass and sick. A refund cannot be issued as the ticket has been scanned going through the barrier, the woman conductor said it’s just the way the cookie crumbles. Completely unprofessional attitude I loose so much money each week though cancellations. Almost £450 a month with trains I spend! Cancellations are guaranteed weekly. It needs to change now !

1
Date of experience: Nov 04, 2024
Guaranteed Cancellations Daily

Most days of the week guaranteed cancellations. They take your money and don’t give you refunds. Today I brought a ticket from Stoke to Manchester as I do 6 days a week and got to the train to be told by staff it’s been cancelled as the train hasn’t been cleaned from over the weekend and is full of glass and sick. A refund cannot be issued as the ticket has been scanned going through the barrier, the woman conductor said it’s just the way the cookie crumbles. Completely unprofessional attitude I loose so much money each week though cancellations. Almost £450 a month with trains I spend! Cancellations are guaranteed weekly. It needs to change now !

1
Date of experience: Nov 04, 2024

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Business Details

  • The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

  • language https://www.nationalrail.co.uk

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