nationalrail.co.uk

1.5
1.5 Based on 351 reviews

The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.5

/
5

351 Reviews

5 Star
11%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

Filtered Reviews

Filter Reviews

Review Time

Trevor Morris
Terrible new app

Terrible new app. No saved stations, live trains can't see earlier ones, hard to use planner. Why did they change this at all?

1
Date of experience: Oct 04, 2024
Audrey Turner
They somehow made it worse…

The previous version of the app wasn’t perfect, but it was better.I now need to scroll continually to check train times when I could see a range of times on a single screen previously. This was handy for taking a screen shot, which I can no longer do.Remember this is a phone app. You should try and think about what a phone user would want from it - not what appeals to you when sitting in your programmer’s chair.

1
Date of experience: Oct 04, 2024
Carol Ann Ross
Awful clunky new app

Awful clunky new app - slow and dysfunctional- why break something that used to work perfectly well? Changing to Trainline

1
Date of experience: Oct 04, 2024
Rathbone Cook
Terrible new app

Terrible new app. No saved stations, live trains can't see earlier ones, hard to use planner. Why did they change this at all?

1
Date of experience: Oct 04, 2024
Jackson P.
They somehow made it worse…

The previous version of the app wasn’t perfect, but it was better.I now need to scroll continually to check train times when I could see a range of times on a single screen previously. This was handy for taking a screen shot, which I can no longer do.Remember this is a phone app. You should try and think about what a phone user would want from it - not what appeals to you when sitting in your programmer’s chair.

1
Date of experience: Oct 04, 2024
Awful clunky new app

Awful clunky new app - slow and dysfunctional- why break something that used to work perfectly well? Changing to Trainline

1
Date of experience: Oct 04, 2024
Montie Anderson
The new update on the app and website…

The new update on the app and website has made it terrible national rail need to listen to the public and bring back the previous version

1
Date of experience: Oct 02, 2024
Corbin Kelly
Nationalrail website is a JOKE!

National rails app/website is a national JOKE! They update their app and absolutely bundle it, missing trains from the timetable, that people think their trains are no longer running. People refunding their tickets only to find out the train actually turned up. People thought their trains were no longer running due to a new timetable, even rail staff were reporting a timetable change.. Their website isn't even working anymore, says site can't be reached, when it should display a message like under construction or carrying out repairs. Other apps like Trainline work just fine. Time to uninstall National Rail and download Trainline.

1
Date of experience: Oct 02, 2024
Dutton Reed
The new update on the app and website…

The new update on the app and website has made it terrible national rail need to listen to the public and bring back the previous version

1
Date of experience: Oct 02, 2024
Rufus Hughes
Nationalrail website is a JOKE!

National rails app/website is a national JOKE! They update their app and absolutely bundle it, missing trains from the timetable, that people think their trains are no longer running. People refunding their tickets only to find out the train actually turned up. People thought their trains were no longer running due to a new timetable, even rail staff were reporting a timetable change.. Their website isn't even working anymore, says site can't be reached, when it should display a message like under construction or carrying out repairs. Other apps like Trainline work just fine. Time to uninstall National Rail and download Trainline.

1
Date of experience: Oct 02, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

  • language https://www.nationalrail.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More