Review Time
Previous reviewer who "smelled a rat" was absolutely rightShould have checked reviews first. Purchased their "organic" face cream for B2B resale - major documentation issues followed.**Key Problems:**- Received CPSR with undeclared synthetic preservative (phenoxyethanol) in toxicology section but absent from ingredient lists- Multiple staff gave contradictory explanations over several days- New paperwork showed formula totaling 104% (mathematically impossible) but not presented on industry standard formula protection sliding ingredient scale. - "Hero ingredient" listed at 0.001% - synthetic preservative would be 1% of this trace amount- Refund requests completely ignored**Customer Service Issues:**Poor communication, defensive responses, and ultimate dismissal with "matter closed" when challenged on hero ingredient claims.**b2b warning**Documentation failures make products unsuitable for commercial resale. What works for personal use doesn't meet B2B compliance requirements.**Bottom Line:**May be fine for personal use, but inadequate for businesses needing reliable regulatory documentation. Trust the reviews - when people smell rats, there usually is one. **Date of experience:** August 2025
Previous reviewer who "smelled a rat" was absolutely rightShould have checked reviews first. Purchased their "organic" face cream for B2B resale - major documentation issues followed.**Key Problems:**- Received CPSR with undeclared synthetic preservative (phenoxyethanol) in toxicology section but absent from ingredient lists- Multiple staff gave contradictory explanations over several days- New paperwork showed formula totaling 104% (mathematically impossible) but not presented on industry standard formula protection sliding ingredient scale. - "Hero ingredient" listed at 0.001% - synthetic preservative would be 1% of this trace amount- Refund requests completely ignored**Customer Service Issues:**Poor communication, defensive responses, and ultimate dismissal with "matter closed" when challenged on hero ingredient claims.**b2b warning**Documentation failures make products unsuitable for commercial resale. What works for personal use doesn't meet B2B compliance requirements.**Bottom Line:**May be fine for personal use, but inadequate for businesses needing reliable regulatory documentation. Trust the reviews - when people smell rats, there usually is one. **Date of experience:** August 2025
Just have concerns that they don’t take responsibility for their product, therefore asking small businesses to be the responsible person for their concoctionsSo if a product arrives…in our experience, and doesn’t smell then it’s our problem as we’re the responsible person… can only smell a rat here….sorry to be negative
Just have concerns that they don’t take responsibility for their product, therefore asking small businesses to be the responsible person for their concoctionsSo if a product arrives…in our experience, and doesn’t smell then it’s our problem as we’re the responsible person… can only smell a rat here….sorry to be negative
Be very careful when using the custom formulation services. I paid £450 for custom formulation services for 3 products, which were not complex but based on their own product bases - and aromas. I was taken through the 3 sample process and at no point was I advised that when you move to the next sample phase that they didn't keep records of the previous formulas. Surely if you are customising formulas you have to keep records of the formula of the samples for the purposes of producing a final product on approval. Anyway, completely strung me along the process and terminated the services before giving me a final product or the INCI. When I complained, they told me complaining was harassment to them and they threatened me. I paid for services and did not receive the final product. They thought they could just do the 3 samples and leave me hung out to dry without a finished product. I HIGHLY ADVISE NOT TO WORK WITH OR USE THIS COMPANY. THEY WERE NICE WHEN THEY WANTED YOUR MONEY BUT COMPLETELY REPRIMANDING AND NON COOPERATIVE AFTERWARDS. THEN TERMINATED THE SERVICES.
Be very careful when using the custom formulation services. I paid £450 for custom formulation services for 3 products, which were not complex but based on their own product bases - and aromas. I was taken through the 3 sample process and at no point was I advised that when you move to the next sample phase that they didn't keep records of the previous formulas. Surely if you are customising formulas you have to keep records of the formula of the samples for the purposes of producing a final product on approval. Anyway, completely strung me along the process and terminated the services before giving me a final product or the INCI. When I complained, they told me complaining was harassment to them and they threatened me. I paid for services and did not receive the final product. They thought they could just do the 3 samples and leave me hung out to dry without a finished product. I HIGHLY ADVISE NOT TO WORK WITH OR USE THIS COMPANY. THEY WERE NICE WHEN THEY WANTED YOUR MONEY BUT COMPLETELY REPRIMANDING AND NON COOPERATIVE AFTERWARDS. THEN TERMINATED THE SERVICES.
I recently ordered their Lip Gloss base and It came extremely runny. A lip oil rather than a lip gloss. I emailed my concerns and they told me to send over a video of its consistency. However, once I did they completely ignored its runniness in the video and said since their sample at the warehouse is fine they could not do anything about it. This is incredibly frustrating for a small business that cannot afford to make financial losses. They refuse to address the issue that my lip gloss base arrived not as the 'thick liquid/semi-solid'.Genuinely, this has turned me away from reordering although I admired their products natural elements their quality standards are not in check as well as their customer serviceIn case you see this review and wish to make things right, my order number is #36243
I recently ordered their Lip Gloss base and It came extremely runny. A lip oil rather than a lip gloss. I emailed my concerns and they told me to send over a video of its consistency. However, once I did they completely ignored its runniness in the video and said since their sample at the warehouse is fine they could not do anything about it. This is incredibly frustrating for a small business that cannot afford to make financial losses. They refuse to address the issue that my lip gloss base arrived not as the 'thick liquid/semi-solid'.Genuinely, this has turned me away from reordering although I admired their products natural elements their quality standards are not in check as well as their customer serviceIn case you see this review and wish to make things right, my order number is #36243
Claim your business profile now and gain access to all features and respond to customer reviews.
For all your skincare needs - choose from our range of ethical organic skincare or make your own skincare from our cosmetic bases & cosmetic packaging, from raw ingredients to essential, flavour & fragrance oils, we have you covered. We sell CPSRs too!
mindstudio.life
theslimmingclinic.com
prettynailsbox.com
promise-cosmetics.com
amiroud.com
esalon.eu.com
www.viaibeauty.com
stylekorean.com
getsensate.com
junglebravo.com
