Review Time
Initially pleased with the products, albeit not as stellar as the seller's hype makes them out to be. Placed some good feedback and got this 'thanks for the love' reply. Ok, so a bit over the top, but so be it. Nov 6 I ordered a jersey for ~$75, but misjudged the size, noting I went by the size guide supplied - which many have commented is off by a least one size. Fair enough, went to their website and started the return process, as per their procedure. It needs to be noted I had tried on the item for about 40 seconds, without zipping it up - and I was clean. I took it off, and as I had cut of the tag (attached by those thin little plastic ties which are a pain when trying on a race fit cycling jersey), I placed the tag with the neatly folded, as new and clean jersey in the bag it came in and posted it to the provided address the day after I received the goods. A month later, I get an email, obviously clobbered together on a mobile, stating I had damaged the goods, the sizing printed in the collar had worn off and the jersey was not clean, due to "improper try on etiquette or garment use". All untrue. The bit about try on etiquette is both ignorant and arrogant. I wrote back, politely explaining the case as described above. I got an unpleasant reply stating no matter what, I had cut the tag off and as that was their policy, that was that. I could get the jersey sent back if I agreed to first paying a shipping invoice - without stating the amount I'd be invoiced. Otherwise the item would be 'disposed of'. A brand new, clean, undamaged item that to resell would only take one of those little plastic ties, would be disposed of it. Sure. There was also some rubbish about how the vast majority of retailers do this. Not true. I've done exactly the same when returning clothing, both online and bricks & mortar retailers - no problem whatsoever. Btw the tag policy is mentioned only in on the return policy page, and not in the return process menu. Note also that when I requested the return, and stated why, I recieved a notification that the return had been 'approved'. Misleading? You decide. Anyway, I was $75 plus postage out of pocket. Nov 22 I ordered a number of items as part of the BFCM sales. I have yet to receive them, it's now Feb 5th. A couple of video clips were sent to customers waiting on goods they had paid for, asking we should all be understanding of the Covid situation. NeoPro was doing their best, it was stressful for them, and to please understand their situation. Funny that compared to the way they handled the return. Last communication from NeoPro was again a link to a video clip, around mid Jan that the goods had landed. Interestingly the owner was not shy in saying that because they had received so many orders, customers shouldn't expect to receive their goods right away... No apology, just a rather arrogant statement that some of us (see other reviews here) would just have to suck it up and wait. And even better, the goods I am waiting on are now listed on their website as in stock. My guess is, and of course, it's just a guess, that customers are served based on the owner 's 'preference'. Tribal marketing seems to be a big thing with NeoPro. If customers provide positive feedback, it's all love and hugs. If they provide less than 5 stars, the owner gets nasty - check out the reviews on their website. But you'll have to scroll through all the reviews to get to the less positive ones - they have set it up so that reviews are sorted best to worst, and you can't filter on the number of stars given. But it's worth doing it if you want to see some interesting feedback from the owner. It's quite telling. Anyway, in the 2 1/2 months I've been waiting, I've ordered and received three orders from Wiggle and three from Pushys - so much for it's all Covid and can't do anything about it. Like I said, NeoPro products are reasonably good, but nothing outstanding. Made in China. Pricing is comparable to other brands of similar quality. I have ordered similar quality (or better) gear from Wiggle at the same price you pay at NeoPro, in some cases less. Without hassle. Got them in 2 weeks from the UK. Fancy that. I'll patiently wait until I get the goods I paid NeoPro for 2 1/2 months ago and then I'll see whether I can get them to close my account. The website doesn't give you that option. I need to ask them. No doubt I'll get a polite and professional response. Ha. All in all, the gear just isn't good enough to wait this long and even less considering their attitude. Their business ethics, or lack thereof just don't cut it for me.
Initially pleased with the products, albeit not as stellar as the seller's hype makes them out to be. Placed some good feedback and got this 'thanks for the love' reply. Ok, so a bit over the top, but so be it. Nov 6 I ordered a jersey for ~$75, but misjudged the size, noting I went by the size guide supplied - which many have commented is off by a least one size. Fair enough, went to their website and started the return process, as per their procedure. It needs to be noted I had tried on the item for about 40 seconds, without zipping it up - and I was clean. I took it off, and as I had cut of the tag (attached by those thin little plastic ties which are a pain when trying on a race fit cycling jersey), I placed the tag with the neatly folded, as new and clean jersey in the bag it came in and posted it to the provided address the day after I received the goods. A month later, I get an email, obviously clobbered together on a mobile, stating I had damaged the goods, the sizing printed in the collar had worn off and the jersey was not clean, due to "improper try on etiquette or garment use". All untrue. The bit about try on etiquette is both ignorant and arrogant. I wrote back, politely explaining the case as described above. I got an unpleasant reply stating no matter what, I had cut the tag off and as that was their policy, that was that. I could get the jersey sent back if I agreed to first paying a shipping invoice - without stating the amount I'd be invoiced. Otherwise the item would be 'disposed of'. A brand new, clean, undamaged item that to resell would only take one of those little plastic ties, would be disposed of it. Sure. There was also some rubbish about how the vast majority of retailers do this. Not true. I've done exactly the same when returning clothing, both online and bricks & mortar retailers - no problem whatsoever. Btw the tag policy is mentioned only in on the return policy page, and not in the return process menu. Note also that when I requested the return, and stated why, I recieved a notification that the return had been 'approved'. Misleading? You decide. Anyway, I was $75 plus postage out of pocket. Nov 22 I ordered a number of items as part of the BFCM sales. I have yet to receive them, it's now Feb 5th. A couple of video clips were sent to customers waiting on goods they had paid for, asking we should all be understanding of the Covid situation. NeoPro was doing their best, it was stressful for them, and to please understand their situation. Funny that compared to the way they handled the return. Last communication from NeoPro was again a link to a video clip, around mid Jan that the goods had landed. Interestingly the owner was not shy in saying that because they had received so many orders, customers shouldn't expect to receive their goods right away... No apology, just a rather arrogant statement that some of us (see other reviews here) would just have to suck it up and wait. And even better, the goods I am waiting on are now listed on their website as in stock. My guess is, and of course, it's just a guess, that customers are served based on the owner 's 'preference'. Tribal marketing seems to be a big thing with NeoPro. If customers provide positive feedback, it's all love and hugs. If they provide less than 5 stars, the owner gets nasty - check out the reviews on their website. But you'll have to scroll through all the reviews to get to the less positive ones - they have set it up so that reviews are sorted best to worst, and you can't filter on the number of stars given. But it's worth doing it if you want to see some interesting feedback from the owner. It's quite telling. Anyway, in the 2 1/2 months I've been waiting, I've ordered and received three orders from Wiggle and three from Pushys - so much for it's all Covid and can't do anything about it. Like I said, NeoPro products are reasonably good, but nothing outstanding. Made in China. Pricing is comparable to other brands of similar quality. I have ordered similar quality (or better) gear from Wiggle at the same price you pay at NeoPro, in some cases less. Without hassle. Got them in 2 weeks from the UK. Fancy that. I'll patiently wait until I get the goods I paid NeoPro for 2 1/2 months ago and then I'll see whether I can get them to close my account. The website doesn't give you that option. I need to ask them. No doubt I'll get a polite and professional response. Ha. All in all, the gear just isn't good enough to wait this long and even less considering their attitude. Their business ethics, or lack thereof just don't cut it for me.
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