Review Time
The worst online shopping experience that I have ever had! I've been buying cycling clothing online for over 2 decades, and never had issues like this. The sizing is totally wrong. I ordered according to their sizing chart - should have been a medium - and the Shorts were basically 2 sizes too small. And you have to send it back at your own cost even though it's their fault. And with all these pedantic instructions that you have to follow, or they'll charge you an extra fee.And they don't give a refund, just offer Store Credit. This company treats it's customers with contempt. Well, it will never get my business ever again.
The whole process of dealing with this cycling brand was terrible from the start.Poor sizing, poor quality and very poor customer service.The branding logos fell off after the first cold wash. Their response?Item still works, no refund.Even then, the refund is a credit. Useless if you don’t ever want to deal with them again.My response….. I made sure I rode with the remainder of their logo “Neop..” visible, telling every other cyclist I ride with the story of their poor quality, poor experience.Plenty of other brands out there that are x100 better in every way.
I figured I try the brand. Give the lesser known a chance. Don't even bother. The bibs are not even worth half the price paid. Unable to get my money back. STORE CREDIT ONLY! Just buy from Amazon. Or pay the extra for good bibs of your favorite brand.Today received items from my store credit. Socks, Leg and Arm warmers. As of now the quality is much better than the bibs. I'll be finding out on how warm they are in a couple days.
I ordered 2 of the new NeoPro Bibs v2.0. Both size L.I received the items in good time, however when I went to try them on, only one pair would fit me. The 2 bibs were completely different size. The second pair would not go past my thighs. I could not get them high enough to get the braces on.When I reached out to NeoPro I was advised that the size difference is within their tolerance. So basically according to NeoPro, it is ok to order 2 of the same Bibs, Size L, and one cannot be worn due to being so much smaller than the first pair, and that is my problem. No offer to return or refund the item.This is just bad customer service, I won't be buying form them again if I cannot trust the sizing and if NeoPro aren't willing to fix issues like this.
I found sizes not to be true to size - very small compared to what is is listed. Bought a jersey size as per size chart on sale which I can't return - was so small is absolutely useless. Bought Bibs not on sale as per size chart - no chance of getting these on so I returned for store credit. Was given store credit for about 10 minutes then cancelled. They said I returned without tags. Rubbish - taken out of bag and looked at - no chance of fitting so returned to bag. Never saw any tags. So I've spent $165 plus $20 return post and ended up with nothing. Jersey in the Bin and Bibs I told them to keep then. Customer Service - Bad - never again. Would not recommend
I ordered a custom team kit from NeoPro and the experience was unacceptable. -The order took over 10 weeks to arrive despite being quoted 6 weeks; -The custom jerseys do not match the colours on the signed-off artwork (navy/blues were replaced with purples); and-The sizing is inconsistent — the custom “Large” runs a full size smaller than NeoPro’s retail Large, yet the website only provides a single size guide. When I raised these issues, NeoPro blamed different materials, then responded dismissively, gaslit me about the problem, and ultimately stopped engaging. The result: unusable kit, wasted time, and a company unwilling to resolve a clear mistake. Do not trust NeoPro for custom orders.
The material seemed good for the price. Although their chart sizing is wayyyy off. Plus you have to pay for return shipping as well as having it shipped again. Customer service is beyond useless. They want me to figure out why my package hasn’t arrived 😂 what’s the sense In buying from them if you aren’t guaranteed your product. Stay away, other brands are better and easier to deal with the minor hiccups.
The material seemed good for the price. Although their chart sizing is wayyyy off. Plus you have to pay for return shipping as well as having it shipped again. Customer service is beyond useless. They want me to figure out why my package hasn’t arrived 😂 what’s the sense In buying from them if you aren’t guaranteed your product. Stay away, other brands are better and easier to deal with the minor hiccups.
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