Review Time
One star is too high.It was the worse experience I have had in buying or selling a property. There was a total lack of communication, resulting in me repeatedly chasing them for information, and only finding out at 3.15pm the day before completion was due, that it wasn’t happening. In that phone call I was given incorrect legal advice about the next steps. That resulted in my flat then completing 8 days later without me knowing about it! And me still living there! Since then, they have sent over a confusing completion statement- I’ve asked for clarity about my costs to Nexa. Because despite admitting mistakes, and an email from them saying they will return the interest they cost me because of their incorrect legal advise AND a different email saying there will be a reduction in my fees, I appear to have paid even more than my original agreement of £1500, not less. And I am struggling to find the £700 compensation they claim they have paid me. Nobody wants to go up against a large law firm, but it feels they are being deliberately confusing.Mistakes happen, I understand that. And I have had to think hard about putting a review on here. I would rather it had just been dealt with properly- apology, here’s the £940 back that we cost you, and a reduction on your fees because you did not actually get the correct standard of work from us. Problem solved. Instead, I know have to go the to the Ombudsman and Law Society for a resolution. Maybe they can explain where the £2,300 I gave to Nexa has been spent.
Brilliant service throughout in helping us get our first property, worked well within time frames, kept us updated throughout the whole process with detailed information, everything done as expected, 0 complaints and would highly recommend these guys to anyone who is purchasing a property.
I would highly recommend using Nexa Law for any property transactions . In particular Jayne Atkinson and Rebecca Healey . They were both professional and approachable . I was kept fully informed at all times and emails/calls were always responded to quickly . The service was excellent .
It would be hard to describe the appalling service we received from this crowd of bandits without using swear words. Despite having a named person dealing with the sale and the name of her supervisor, we have now been waiting 16 days with nothing but silence from either of us for a sale to complete. They have everything they need, the buyer is able and ready to complete, we're able to complete, and yet when we ask for an update we're ignored and it's dragging on and on with no reasons whatsoever given for the delay. I'm going to have to report them to the SRA very soon. They need a rocket up their backsides. PLEASE, EVERYONE, SAVE YOURSELF THE STRESS AND DO NOT USE THIS BUNCH OF IDIOTS. Go and employ a professional company as well, one that has the right skills and is capable of communication with their clients.
We cannot fault the service we have had from Victoria and Paula. We are first time buyers so the whole process is new to us, and Victoria and Paula made the process so easy. We were constantly updated as to how everything was going and no question was a silly one. We would definitely recommend using Victoria and Paula at Nexa Law - thank you for all your help!
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nexa law - providing legal services based around our core values of flexibility, value for money, quality and customer service. Call 0330 024 2420
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