Review Time
Next day Deals provides a very efficient and personal service. When I sent an email enquiry regarding delivery, they kindly phoned me to explain the service. Very polite and courteous. Extremely helpful.My order arrived, well packaged and handed to myself by the courier..The lens is of excellent quality and condition. I will have no hesitations in ordering with them again, in future.
Absolutely 1st class experience. Wasn’t sure about a few camera details, but after a quick call to the office the information helped me choose which camera. Ordered online and delivered quickly. Excellent service, hope to purchase more in the near future.
Bought two Sony G master lenses 35mm and the 70-200mm after my friend recommended them to me for much lower prices, I was hesitant since they seem too good to be true but they turned out amazing delivery and packaging was on point. Will definitely buy again after saving up in the future.
I recently purchased a high end body from next day deal and I would just like to recommend them based on my experience of the delivered product and the service they provided. The price was the best I could find for the camera from a U.K. seller. As articulated my camera arrived within the timescale quoted. Along the way I had a couple of questions which were always promptly and clearly answered. Once more I highly recommend this company and wouldn’t hestitate to use them again myself in the future.
Very poor customer service. Ordered AM for next day delivery. Got a call at 6pm stating that order may not leave due to courier having let them down. Order didn't arrive so had to order from elsewhere. I informed them that I wanted to cancel and had very argumentative discussion with customer service. When order arrived it had shipped from Hong Kong and not UK as website states. I received numerous excuses as to why they couldn't process a return. In the end I gave up and decided that I would keep the order as I had lost confidence.Make your own mind up but be cautious !!
After purchase (which was a very good price) I realised I had recorded the wrong post code, we moved house recently) your customers service operative was very helpful explaining in detail how to rectify this and explaining why the actions were necessary, I repeated the purchase (very easy process) and your operative even started the process to refund the money for the initial purchase, this showed professionalism and understanding
I rarely write reviews, but this experience was so frustrating that I feel compelled to warn others.On Saturday, 28th June, I contacted NextDayDeal’s customer service to check the delivery time for a Canon R7 with lens and an additional Canon 100–400mm lens. I was told that delivery is usually next day, but due to bad weather it might take 2–3 working days, meaning no later than Wednesday.I was due to leave for a long-planned photography holiday on Friday. Since they assured me it would arrive by Wednesday, I placed the order and paid over £1,800.From Tuesday, I checked regularly to confirm the parcel would arrive on time. Each time, they said yes. But the parcel never arrived – not on Tuesday, Wednesday, Thursday, or even Friday.Getting any real update was a struggle. They initially refused to give me a tracking number. On Thursday, they sent a misleading email saying the parcel had been shipped, yet still no tracking number. When I contacted DHL, they confirmed that no shipment had been registered or received.Only on Friday morning (2:00 AM!) did DHL show that a shipping label had been created – but still, the parcel hadn’t been handed over.Customer service kept stalling, telling me to “contact us in 2–3 hours,” then later promised that if I didn’t receive a tracking email by 6:30 PM Friday, I could choose a refund or a discount. I requested a refund after 7 PM – but was told to call back on Monday because “nothing could be done” at that time.At that point, I genuinely started to question whether this company was legitimate or just buying time.On Monday, someone named Daniel called me and said the parcel was now on its way, and I should receive it by Tuesday. DHL told me it would more likely arrive Wednesday or Thursday – well beyond the promised date.This experience ruined what should’ve been the best photo expedition of my life. I lost money, had to reschedule travel, forfeited a non-refundable hotel, and missed priceless moments with friends – all because this company failed to deliver as promised and handled the situation poorly.Bottom line:If you’re tempted to save a few pounds with this retailer, ask yourself if it’s worth the risk.Expect delays far beyond what they advertise. Expect zero accountability, unclear communication, and broken promises.I regret not buying from a trusted high-street retailer. Instead, I paid a high price — not just in money, but in time, stress, and lost memories.After posting this review, I received over 30 phone calls, including from hidden numbers and WhatsApp. The company also threatened to void my warranty and blacklist my product unless I removed the review.This behaviour is deeply unprofessional and I consider it harassment.I have reported this to Trustpilot and relevant consumer protection bodies.
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We keep it really simple for our customers - we simply offer the best deals on electronics and next day delivery.
