Review Time
I could’t access the reward catalogue despite emailing several times, so I told them I wouldn’t do any more scanning until I could access my rewards. They then archived my account and now say they can’t access it even though they still text me about outstanding scanning. They have now told me I can’t have the £70 of vouchers I earned.
After installing the app and reading about everything that you have to do I decided it was way too much and they sounded like they were my employer and the were like that nasty manager that you've all had. I went to delete my account but after an hour of trying I can't find anyway to do so.
Be careful those people they are staring on spending for a purpose of plan, and even you reach certain points to claim a voucher they will send you an email 📨 that's your not eligible because not enough points. There is nothing free I'm fraid, ( ho are they those people). They did this app for purpose.Thanks for getting those answers ( I didn't have them when you called me , to clarify this, I guess all my points stuck there in your app with out redeem, and many more customers has a situation like me! )As I said this app.is purpose plan).Try to give customers what you promised first, then we take it from there.We did agreed on minimum points there is rewards, not what you are saying now it wasn't saying in the phone, and is no only me I'm saying this is all the customers reviews, I know this is your job responding on all matters, but see how many reviews about your app , is wrong, or are you trying to prove all those customers otherwise. You should consider it, and take a second and think about it.
I signed up for this thinking I could scan using my phone, but they sent me a bunch of equipment. I never used the equipment so then they started harassing me with e-mails asking for this equipment to be returned. I called them to return this equipment and was told I would receive an e-mail with instructions on how to return the equipment, but I still haven't received this e-mail and now they're threatening me saying they've sent my case to Collections.
This is a terrible service, avoid at all cost. This is my experience.1. The reward for the work is very small, it also takes a very long time to get any rewards.2. If you do not follow their schedule of reporting weekly, they will hound you. I was away for an extended period of time due to a family medical emergency and I was then sent threatening email stating that they would sent my account to collections. I tried to explain the situation, they did not care.3. My account was sent to collections after my situation was ignored, and this happened after I shipped their equipment back.I'm not sure if they treat everyone like this, but based on my experience I can not recommend this 'service'.
Would like to review Nielsen, but for some reason they won't let me join! Entered phone number and email address and when asked to verify they're both "invalid". Never mind, there are probably similar apps ought there that may actually want people to join!!Just downloaded the app again. Exactly the same thing. No SMS or email as promised and my phone number and email address still "invalid" as previously. Waste of time! No doubt a regional / postcode bias.
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