Review Time
Where do I start, tried to update my contact details with customer service, was advised that they have completed my updated details. Lies! I had to phone up again to update to which was told my details to Which given was incorrect. Was told to send in identification to complete verification, which completed.Then to receive a email to say they are closing my account, and I have 90 days to withdraw my points. I emailed NielsenIQ to request my points to be released to claim my gift card. Then the agent replied saying im unable to gain my points and unable to claim my gift card as my account is closing. Absolute loads of lies this company tells customers. They expect you to waste time scanning shopping, give you points which takes months to gain enough points, then close account. If I was anyone who reading this I would not at all be using this company, stay away from them.
I have been with NIQ for over 15 years when I first started there were no problems. I used to get newsletters every month with details of everything including my rewards now I don’t get any updates, I have tried to connect to the website, but no good I am asked to change my password which I have tried on several occasions no luck there so rang their helpline, but tried again and still nothing, also the first scanner I had I had no problems. A month ago I received a new scanner and it seems to have a mind of its own and works when it wants to and is hard to use and takes a lot longer. I hope this will be sorted shortly thank you
had old scanner for over ten years very few problems was told a few weeks ago had to have new scanner since it arived i have spent hundreds on exsmas food but unable to scan anything can not get this useless piece of crap to work phoned them over a week ago was told they would sort it out have heard f.... all
Registered for trial with Nielseniq. Completed all the requirements. Received an email stating that I would receive a voucher after completing all the requirements. No voucher received. I emailed at least 3 times to support, and nobody responded. Wasted my time participating, and I didn’t get compensated.
I applied for my gift card on Oct 30. It was an invalid Visa card that didn't work. Visa confirmed it was invalid and when I uploaded to amazon they sent a email saying the card was invalid. I have sent countless emails and called a few times but didn't get any help either way. Everyone passes it on to some other department. No one wants to give me a rewards card that works!!!! don't waste your time. this company needs new management.
I love this app ! I’ve been with them 2 years and they have significantly helped towards my Christmas ! I scan everything! The vets prescriptions petrol the LOT and each Christmas I have enough points to get Amazon vouchers ! AND it’s done straight away when you redeem them ! I couldn’t be happier with this app ! A little bit of effort but fab rewards!
Don’t waste your time. Collected points and vouchers never sent . Had to chase for about 2 months last time before I got voucher . This time not getting any response to help requests . NotWorth wasting your time In response to reply , IEmailed help request 5 times and had no response !!bad review stands
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