Review Time
Our experience with Njalla has been extremely disappointing. Our account was suddenly suspended without any prior warning, and no clear explanation was provided. Even worse, we have lost access to our own domains and have been unable to recover them despite multiple attempts.
Customer support has been unresponsive and far from solution-oriented. This kind of irresponsible approach is unacceptable for such a critical service. The situation has seriously disrupted our operations, and we cannot recommend Njalla to anyone. They need to adopt a far more transparent and fair policy toward their users.
Our experience with Njalla has been extremely disappointing. Our account was suddenly suspended without any prior warning, and no clear explanation was provided. Even worse, we have lost access to our own domains and have been unable to recover them despite multiple attempts.Customer support has been unresponsive and far from solution-oriented. This kind of irresponsible approach is unacceptable for such a critical service. The situation has seriously disrupted our operations, and we cannot recommend Njalla to anyone. They need to adopt a far more transparent and fair policy toward their users.
froze our whole account for no reason , all of our domains were not being used, i repeat, none of our domains had anything active we were just a domain investor leaving them there waiting to sell, they stole our whole account and froze it after we paid with bitcoin so we cant do chargeback
I had three domains with Njal.la. On Feb 22, 2026, two were suddenly suspended with zero prior notice — no email warning, no policy violation cited, no explanation. My third domain on the same account is still active, which contradicts any claim of a blanket account issue.I had just transferred one domain INTO Njal.la hours before the suspension, paying 15 EUR. I also have a 15 EUR credit balance in my account. All crypto payments, so no chargeback option.I sent multiple emails requesting: the reason for suspension, EPP/auth codes to transfer out, and a refund. No meaningful response. They are effectively holding my domains and money hostage.I have filed an ICANN Contractual Compliance complaint against Tucows (their accredited registrar) and Njal.la for violating the ICANN Transfer Policy — registrars cannot refuse to release auth codes to the registered name holder.If you value your domains, think twice before using Njal.la. Privacy means nothing if they can suspend your domains overnight without explanation and ignore all communication.
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