Review Time
Update. My money has been returned by the company after I raised a Charge back claim with my bank. If you find yourself in a position like mine. Where the item you purchased isn’t the exact item advertised, you are protected by EU law and have the right to your money back without paying the return to China. Please don’t give into the offer of 10% and 20% refund and keep the item as NOUVAR will offer you. Update #3321 you last emailed me at 1:30am regarding this and still haven’t provided me with a pre paid label to send the missold item back which you are liable for under EU law. My bank will recover my money, it’s with them now. You know you won’t resolve this issue or you would have done already.Original review Nouvar advertises that they were founded in Australia. The business address on the website is Slovakia. When I tracked the item I realised it was from China. The website displays well made clothings so that’s what I expected. It also shows significant discount so you believe your buying at Sale price. What I received was a very poor quality coat that only just resembled what I’d bought and it was extremely to big not the right size or anywhere near it. When I requested to return it I was offered a 10% refund and I could keep the coat. I declined and was then offered 20% discount. I sent another email stating my consumer rights. I pointed out that the website is falsely advertising its products and the companies location. All returns are at cost to the consumer. (It would be significantly cheaper to return to Slovakia) In my case the product was not what I ordered, it doesn’t match the advertisement so surely being missold should not cost me to return. All I have in response from customer service is apologies just like everyone else has but still no resolution. Also their good reviews on here are quite clearly written by the same people. Absolutely awful company.Please save yourself the inconvenience of losing your money, this company is fraudulent I wish I’d read reviews before I purchased. The website is extremely misleading. At least the likes of SHEIN, TEMU and Ali express offer free returns and charge reasonable prices (you get what you pay for). You can report this company to Slovakia trading standards. The company is drop shipping from China.
Scammers, I successfully disputed via PayPal. Cheap tacky material, based in China (not Australia). Do not be fooled by their rubbish returns policy - you are NOT required to return it to China. The positive reviews left on Trustpilot are clearly AI generated and you'll notice there are several that are repeated. Their sponsored ad has been removed by Google. If you have been duped by these scammers, quote consumer law and raise a dispute, they get fined for it as well as your money back.
DREADFUL!!!!!!! Do not order. All these reviews are accurate. Dress was SO cheap looking when arrived - horrid see through fabric. I tried on multiple times to request a return but they kept telling me it would probably get lost in shipping or customs back to their fulfilment centre in China and to accept ten percent refund and to keep the dress . When I got stroppy and said they were clearly a cheap drop shipping operation they just kept stone walling me but then offered twenty percent to just keep the dress (which I don’t want). I felt I had no choice but to accept or would have probably paid more for the return shipping and never got any money back at all. Very disappointing! DO NOT BE TEMPTED TO oRDeR
Absolutely dreadful cheap nasty from ChinaDreadful poor quality bag received weeks after ordering. Chased on numerous occasions with Customer Service who would never answer my direct question as to where it was actually coming from. I asked if it was China but they never answered to this, just skirted around.The website says “hassle free refunds” - absolutely UNTRUE!! They offered me 10% of value of goods rather than return, or have something else for free but would have to pay the shipping costs (from China) so imagine that would be extortionate or I have to pay for refund back to China but told there is a risk of it getting lost and could take up 4 weeks!! The whole site should be AVOIDED at all costs, scamming cheap and nasty Chinese rubbish.ALSO - I have just received an email to rate/review Nouvar by clicking on 1 to 5 stars to rate them. Obviously I went for 1 star - they don’t even deserve that tbh and low & behold it went straight through to their website and said “HAPPY CUSTOMER”!!! So do not be taken in by any positive reviews as these more than likely are fixed and manipulated.
I assume any good reviews of this business must be fake. I assumed that their rating was sufficient to expect alright quality product.Horrible quality, dress looks like nothing like the photos and even when I asked their customer service team whether there was a slit in the dresss they advised no and there was one.The dresses are made in China and they are refusing to pay return shipping for a defective product in addition to stating “Please note that international returns to our fulfillment center in China typically take 4-8 weeks to be processed due to shipping times and possible customs delays. Additionally, return shipping costs will need to be covered by you.”This website is a scam and want to encourage you not to return a poorly made, defective product.Reply to comment - You’ve been extremely unhelpful so far through customer service but my order number is #3288
The item of clothing I order was extremely poor quality. Paid over £30 for it only to be told that I would need to pay £20 in shipping to return the item and that it would be subject to tax and might not be accepted through customs.Nothing about this is mentioned in their returns policy online. Do not use them.
I do not recommend Nouvar. I purchased two items — shoes and a dress — and both were falsely advertised.The shoes were a cheap knock-off, not what was shown online.The dress was completely different in pattern and quality from what was advertised.I am out of pocket nearly $95 for items I will never use. Very disappointed with the misleading advertising
DO NOT BUY FROM THIS COMPANY -TERRIBLE QUALITY AND THEY DO NOT ACTUALLY RETURN OR REFUNDAbsolutely terrible quality and not as advertised. When I asked to return the item they said:Please note that international returns to our fulfillment center in China typically take 4-8 weeks to be processed due to shipping times and possible customs delays. Additionally, return shipping costs will need to be covered by you.Contact Name: Wang MaoqinAddress: Lane 1177, Jianlan Road, Meixu Street, Yinzhou DistrictCity: NingboZip Code: 315100Province: ZhejiangCountry: ChinaTel: 15314571683We strongly recommend using a shipping service that provides tracking and sharing the Track & Trace information with us once the package has been sent. This will allow us to monitor the return and ensure everything proceeds as smoothly as possible.Important Note:While we are happy to assist with your return, we want to provide full transparency, there is a significant chance that your package may be held at customs, and unfortunately, we have no control over this process. If the return is delayed or stopped by customs, we won’t be able to intervene or expedite its clearance.Once the item arrives at our warehouse and has been processed, you will receive a refund for the purchase amount.
Fabric was thin, poor quality finishing and would not last more than a couple washes. Also the return / refund was not 'hassle free' as stated on website - only a 10% refund was offered, unless we paid freight back to China, with warning from seller that item may be lost and then refund would not be made.
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Nouvar – Elevated Women's Fashion
At Nouvar, we believe fashion should be effortless, empowering, and refined. Designed for the modern woman, our collection blends timeless elegance with contemporary trends, offering versatile pieces that transition seamlessly from day to night.
Committed to quality and sophistication, we curate fashion that not only looks stunning but feels incredible to wear. Proudly serving women is your destination for elevated style that stands out.
Discover the latest trends and redefine your wardrobe with Nouvar.See more
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