Review Time
Received a $200 vibrating foam roller as a gift, but it has become a major headache. It was broken right out of the box and features only one button that does nothing. I tried every possible way to troubleshoot it, including holding the button down for different durations. I communicated this to the support team, but their response was simply, "Did you try pressing the button?" Unsurprisingly, that led nowhere, and it felt like customer service disappeared entirely! Despite multiple follow-ups, I received no replies. Calling the support line only resulted in being put on hold and then disconnected after several minutes. Even the AI chatbot on their site ignored me! This feels like a scam. A $200 foam roller? I plan to share my experience along with other similar reviews with the state attorney general. Avoid spending your money here; you might find yourself abandoned when the product fails. There was only one button! Did YOU even test it before sending it out?
I placed an order on December 1st, which was marked as IN STOCK and the payment was taken. However, the order remained unfulfilled for three weeks and was only shipped via express post on the 22nd, missing Christmas entirely. There was no communication regarding the delay, no updates on the shipping status, and no apologies or discounts offered for the failure to fulfill the order in a timely manner. The company did not inform me about the lack of shipment for three weeks or provide any explanation. Overall, it was a disappointing experience.
I placed an order on December 1st, which was indicated as IN STOCK and payment was processed. Unfortunately, the order went unfulfilled for three weeks and was only dispatched via express post on the 22nd, missing Christmas altogether. There was no communication about the delay, no updates on shipping, and no apologies or discounts for not fulfilling the order on time. The company did not notify me about the shipment delay for three weeks or provide any explanation. Overall, it was a very disappointing experience.
I ordered a high-value item and received no updates about its arrival. After prompting, I learned it was out of stock, and it took about two months to receive it. Shortly after, the attachment broke. The return process was straightforward, but I still haven’t received any communication regarding the new part. Every interaction has been difficult, which is unacceptable given the amount spent.
I bought a massage gun 18 months ago and it stopped working. I contacted customer support and my representative was professional and thorough. After reviewing my details, I was approved for a brand new replacement. Thank you for the great service!
I encountered an issue with a defective product I initially purchased. After contacting customer service, they promptly assisted me in sending back the faulty item and provided a new replacement. My representative was very responsive and addressed my concerns effectively.
I have no complaints about the product I purchased; it's fantastic. However, the customer service was lacking. There was a delay due to stock issues that I wasn’t informed about until I inquired. Additionally, correcting my address took multiple emails before I received acknowledgment. Overall, a great product but very frustrating customer service.
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At Hyperice, our mission is to provide you with a set of tools that improve performance by accelerating recovery time, preventing injury, and enhancing the body’s ability to move more efficiently.
