Review Time
Update:
After formally requesting my full $39.00 refund for a membership I never authorized or agreed to, I was issued only a $19.00 partial refund. This is completely unacceptable.
I did not sign up for any membership, nor was I properly informed that I would be charged $39.00. I expect the remaining $20.00 to be refunded immediately.
This matter needs to be corrected in full.
Terrible!!!!! Never use this company! Scam...scam! Not sure how they are still doing Hello,
I recently posted a review regarding your “membership” policy because I never agreed to enroll in any membership when ordering your product.
Despite this, I was charged an additional $49 without any clear notification or authorization. I contacted customer service and was offered a 30% refund, then 50%, but I did not agree to a partial refund because I did not authorize this charge in the first place.
I am formally requesting a full refund of the $49 back to my original form of payment immediately.
I was never clearly informed that I would be enrolled in a membership or that a recurring $49 fee would be charged. Charging customers without explicit consent is unacceptable and highly unethical.
Please confirm in writing when the full $49 has been credited back to my bank card.
I look forward to your prompt resolution of this issue.
I strongly advise against purchasing this product. The quality is very low, and the company employs deceptive checkout practices to sign you up for a $39.99 monthly membership without your knowledge. I only discovered I had been "enrolled" when I noticed the charge on my statement. The support team was unhelpful. Avoid buying this.
This has been a complete letdown! I ordered under eye patches, but they arrived dry. Upon contacting the support team, they claimed they would still work, but they didn’t. A month later, I noticed an extra charge. It turns out that ordering automatically enrolled me in a subscription service for $39.99 monthly. I canceled my subscription and awaited the next package to return for a full refund. When it didn’t arrive, I reached out again and was told the subscription fee doesn’t cover any products; it merely offers a discount on future orders. This feels very misleading. I recommend avoiding this seller!
This feels like a total scam! I ordered under eye patches, but they arrived completely dry. When I contacted customer support, they insisted they would still work, but they did not. Then, a month later, I was surprised by an additional charge. Apparently, placing an order automatically enrolled me in a subscription service for $39.99 per month. After canceling my subscription, I waited for the next package to return for a full refund. When it didn’t arrive, I reached out again and was informed that the subscription cost doesn’t include any products; it only grants a discount on future orders. This is incredibly misleading. I strongly advise against buying from this seller!
This is my second review. I’m sharing the response below to keep you updated. This company claims to offer a full refund if you’re not satisfied. Good luck getting any response. If you do receive one, it’s not followed up on. I’m still trying to return the product and get my money back. The service has been shockingly poor.
I wish I had seen the reviews before buying the mask. It’s extremely uncomfortable; the stoppers dig into my face, causing pain. I wanted to return it, but customer service hasn’t responded. Very disappointing, especially during these tough times. I received an apology later, acknowledging the discomfort but then suggesting I spend more money on their new mask! I’m not being unreasonable; I just want a replacement for the painful one. I’m still waiting for a reply.
DO NOT BUY! This is the most uncomfortable mask I’ve ever worn. I use LED masks during facials, which are relaxing. This one, however, is unbearable; I can’t wear it for even five minutes. It digs into my nose and forehead, whether sitting or lying down. It’s so heavy that it actually hurts.
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