Name: novalight-shop.com
Telephone: 000000000
Rating: 2.4

Gertie Long Guest

No customer service - they block you!

Despite their reply below I have heard nothing. I have replied again since they edited their message - and STILL nothing.I bought this for a friend whose husband also bought her one. I emailed asking if I could return it - unopened. Despite their apparent returns policy it was a no. I emailed a response. Bounced back. I found contact details on their web site - bounced back - I have been blocked! I asked them on Facebook - no response. I have been nothing but polite and asking for help but they simply block me. No customer service and no returns policy - beware

Date of experience: Mar 10, 2025

Ivor Taylor Guest

1 year ago

Ordered the mask

Ordered the mask ! No strap , tried and tried to email the pictures they wanted of the mask I bought but they bounce back ! They have order number , why do they need pictures? Terrible customer service ! Do not buy

Date of experience: Feb 05, 2025

Madelaine Adams Guest

1 year ago

* BEWARE *

*** BEWARE ***This is a scam product.Made in China and sold to the supplier for £12-13. I lost £180 to trash and a conman that I couldn't afford. Please don't make the same mistake I did x

Date of experience: Dec 14, 2024

Justin Guest

1 year ago

I’m 35 and starting to see the first…

I’m 35 and starting to see the first signs of aging. This mask has helped me take control of my skincare. My skin looks brighter, and the fine lines around my eyes are less pronounced. Thank You

Date of experience: Dec 10, 2024

CC37 Guest

1 year ago

I’m a skincare junkie

I’m a skincare junkie, so I had to try this mask. It’s one of the best tools I’ve ever added to my routine. The results aren’t instant, but with patience, you’ll notice your skin transforming. Definitely worth it!

Date of experience: Dec 08, 2024

Jaynie Barnes Guest

1 year ago

I was skeptical

I was skeptical, but after a friend raved about her results, I decided to try it. The mask exceeded my expectations. My skin feels firmer, and my wrinkles are less noticeable. It’s now a staple in my routine.

Date of experience: Dec 02, 2024

Paul Hughes Guest

1 year ago

Honestly

Honestly, I’m not big on skincare gadgets, but my sister gifted me the Regenmask, and I decided to give it a shot. I have to say, I’m impressed! It’s easy to use, and my skin looks healthier. Not a miracle, but definitely worth it for maintenance.

Date of experience: Nov 27, 2024

Cliff F. Guest

1 year ago

Less than one star

Less than one star. This product is very uncomfortable to wear. Because of this I did not use or fully unpack. It offers dangerous 'electrodes' to the face. It hangs sideways because of the heavy cable. No battery charge, needs to be mains plugged in to use. There is not return address. I made a threat to report to the BBC consumer programme, they responded. After many bounce back emails and no contact. They want a photograph of the unopened box. And asked which product I purchased. Is there more than one? My first contact with them was 21st November 2024. they replied to me 3rd March 2025. Do not buy.

Date of experience: Nov 21, 2024

Jess Morgan Guest

1 year ago

My husband gifted me this mask for my…

My husband gifted me this mask for my birthday, and I thought it was a bit silly at first, but after using it, I can assure you that light therapy really works, and the results are visible. I feel like I’m aging backward, haha. It’s a bit of an investment, but it’s truly worth it for the results it delivers.

Date of experience: Nov 18, 2024

Butch Lewis Guest

1 year ago

I’ve had a lot of skin issues over the…

I’ve had a lot of skin issues over the years as I’ve aged, which made me more and more insecure. It got to a point where I didn’t want to go out and kept using creams and supplements that made no difference, until I tried the Novalight Regenmask. I feel like my skin is rejuvenated, and I’m confident again with how others see me. It’s truly the best purchase I’ve made this year.