Review Time
Similar to others, I've faced poor customer service and long wait times. I've requested a refund, but I'm being ignored. At this point, I doubt I will get anything back. I plan to create a YouTube video to inform others about this experience.
I have ordered 3 models now from NX, all were of fantastic quality and detail. The only one I had issue with was the replica AK and it's not a issue with regards to NX or the staff if NX. I order the AK in December 2024, I received a email from NX stating that that particular model is high demand and their maybe customs delays. Fast forward 8 months and I received my AK model. During the 8 months the staff of NX kept in touch with me ,and gave me regular updates. Customer service was amazing and I cannot thank them enough. The length of time it took to receive the model was a long time yes, but! I wasn't in a rush and the communication between myself and NX was consistent. Overall exceptionally happy with the service I received and as compensation for the lateness of delivery I was offered a free model.
i bought one of their smallest models and, i waited 3 whole months, for it to arive. emailed them multiple times. said trump was taxing somethings that go out to other places, no idea if its true. ended up asking for a refund, and luckily they gave me a refund, but then tried to take the money back. COMPLETE SCAM DO NOT BUY.
Yup it's a SCAMOrdered a beretta 6 months ago. Still has not been delivered. I contacted customer support and last i heard from them couple of months ago is that they haven't even yet shipped the product due to customs issues.After that no more answers.It's funny how they make bots to post 5 star reviews on Trustpilot and nobody cares...
Waited for 2 months with no updates. Emailed them and didn't hear anything. Finally issued a refund, but only after I filed a dispute with my bank. They deleted my comment on their YouTube video about my experience. Shady practice. Edit: I'm being forced to amend my review to refute the seller's reply. I received a total of 3 communications from the seller. The first being an order confirmation with no timeframe. The website did state up to 25 business days which I'll acknowledge. I emailed them when I noticed that timeframe had come and gone, waited A WEEK, and received no communication. The next email I received wasn't until another 3-4 days later advising me of my refund, but only after I had filed a dispute with my bank. They only other email I received was an apology email and that came only after I left a review of my experience, which came a day after my review (a stark contrast from having never received a reply requesting an order update). I've searched all my inboxes just in case I was mistaken, and I wasn't. Those are the only communications I received.
UPDATE 6/19/25 I CANT GIVE ADDITIONAL INFORMATION WHEN THEY HAVE ONLY RESPONDED ONCE ARGUING WE NEED TO WAIT ANOTHER MONTH AND THEY MAY SHIP THE ITEM BUT ARE UNSURE IF THEY WILL OR NOT. WE FILED A DISPUTE OVER THE CHARGE BECAUSE THEY'RE NOT REFUNDING US AND THEY'RE BLAMING TARRIFS WHEN THEY HAVE BEEN MESSING PEOPLE OVER WAY BEFORE THE TARRIFS WERE A THING!! THEY ARE NOT WANTING TO GIVE OUR MONEY BACK AND MAKING EVERY EXCUSE IN THE BOOK. WE HAVE NO REFERENCE NUMBER AS THEY HAVE NOT GIVEN ONE AND THEY'LL DO ANYTHING TO GET YOUR HONEST REVIEWS REMOVED. placed an order for $189 mind you this is my 12 year old son's money! It's been a month ago we placed the order and the shipment date has passed. We've reached out multiple times and gotten no response at all. We are now in the process of filing a dispute with the bank. I do not recommend making any purchases from their site and if I had seen all the negative reviews beforehand, we wouldn't have attempted to place an order.
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