nxmodels.com

3.8
3.8 Based on 121 reviews

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Average Rating

3.8

/
5

121 Reviews

5 Star
57%
4 Star
14%
3 Star
4%
2 Star
2%
1 Star
22%

Filtered Reviews

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Review Time

Noah Anderson
Frustrating experience with long wait times

I ordered one of their smaller models and waited three full months for delivery. I reached out multiple times via email, and although they cited tax issues affecting shipments, I'm not sure that's true. Eventually, I requested a refund, which they processed, but then they tried to withdraw the money again. This feels like a scam—I'd advise against purchasing from them.

1
Date of experience: Dec 20, 2025
Thelma Foster
MONEY SPENT - BROKEN ITEM RECEIVED!

I placed an order for a 3/4 size model and, as shown in the video, there seems to be an issue. I disassembled and reassembled it following your guides, but it still doesn't work right out of the box. I have tried reaching out via email and sent a video demonstrating the problem but haven't received any response. Please assist!

1
Date of experience: Dec 18, 2025
Norman Wright
TOP NOTCH SERVICE, ALWAYS!

My experience with the service was outstanding—5 stars all the way! For my subsequent orders, the same quality. This company is truly the best! Communication was faster than with my friends. Any minor issues were resolved quickly and professionally. As a collector, I've never seen such quality. Thank you for the joy you bring me. Please consider bringing back the 3/4 models.

5
Date of experience: Nov 14, 2025
Marjorie Foster
Challenging communication experience

I mistakenly ordered a 3/4 size model on November 12th and contacted the support team the next day. I received a dispatch email on the 15th, but it's now the 17th, and I still haven't got a response. I wish they had checked my email before dispatching so I could change the size. Now I'll need to return it and wait for a new order. They seem to have efficient automated systems for order confirmation, but customer service appears lacking.

2
Date of experience: Nov 13, 2025
Generally good customer service

While the delivery took a bit longer than expected, the support team was communicative and helpful. Thank you for the solid customer service.

5
Date of experience: Nov 11, 2025
Derick Clark
Order placed on November 8th, still not delivered...

I placed an order on November 8th, and here we are on December 8th with no delivery. I tried emailing and received one response asking for my order number, but since then, I've heard nothing. The customer service is terrible, and overall, it's been a disappointing experience, especially since the reviews I read seemed promising.

1
Date of experience: Nov 08, 2025
Branden Powell
Quality models, great experience

Fantastic experience! The only downside was the wait, but it was worth it. I received a 1/2 size model, and the quality and presentation exceeded my expectations! It's a fun desk accessory, and I appreciate that it comes with 6 dummy rounds instead of just 3. I'm excited to expand my collection, especially if they maintain this high quality!

5
Date of experience: Oct 23, 2025
Dwayne Baker
Impressed with my mini gun orders

I ordered several mini models and was thoroughly impressed. The models look just like they do online, are fully functional, and are well-packaged. If you're a firearm enthusiast, they're definitely worth considering. Customer service is also responsive and helpful.

5
Date of experience: Oct 14, 2025
Merlin Price
Excellent support from the team

I waited 5 months for my package due to a delivery error. However, the support team was consistently responsive to my emails. Together, we tracked down the package, and I finally received it. The quality is outstanding. I will be ordering again soon. Thanks to the support team!

5
Date of experience: Oct 06, 2025
Vinny A.
Never received my order. No responses.

I ordered a gift for my son's birthday, expecting shipping in 6-12 days. It's now been 50 days, and I haven't received a reply to my emails. Many reviews seem fake. This feels like a complete scam. Regarding your reply: the tracking address is correct and does not indicate it was returned. Please issue a refund for the item I never received.

1
Date of experience: Oct 05, 2025

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