Review Time
Received the 1:3 TTI JW4 earlier this month. Quality is fantastic. Showed it off at work and an ex military guy geeked out over how functional (and tiny!) it was. International shipping took a while as they struggled to get through all the red tape so if you’re after it in a hurry I’d double check they are confident they can deliver to you. I am waiting on a 1:2 scale for the same reason. But NX models is maintaining communication and treating me well. A little disappointed about the shipping but I understand why. The product is great.
Excellent customer service. The product arrived wonderfully packaged. My husband was thrilled with the quality of the item specifically the weight, ease of function, size and realistic look. The delivery was a little delayed due to customs but the company was accommodating and stayed on top of everything until I received the product. Overall it was a great purchase and my husband has requested that I buy him others if I am looking for future gift ideas!
I ordered a model a litte more than 3 weeks ago. They didn't sent the order when I checked 2 days in. I sent a mail to their customer service about the delay and it took A WHOLE WEEK to get a reply. They were sorry that they couldn't send my package and this is where it really struck me. They said it was not possible to deliver my package to Sweden until february or even march. Like what? If it's complicated to send a package outside the US to a specific country, then you gotta say that beforehand during order-checkout. Afterwards they asked me if I wanted to wait during that time or get a refund. Of course I would like a refund. I don't wanna wait out my 30 days refund guarantee. Since then I haven't gotten a reply back after asking for a refund. It feels like they ghost me to wait out the refund guarantee and that is scummy af.
I ordered the 3/4 size silver Beretta back in October 2024, and although it took about two months to arrive they answered all my emails (in a timely manner) regarding where my order was in the shipping process and made sure I had peace of mind that my order was on its way. I have since then received the product and it has been amazing as far as attention to detail and overall quality. I did however receive the black model instead of the silver and emailed them to see what we could do. They responded saying they will send me the proper one and that there was no need for me to return the black model while apologizing and being very friendly throughout every email. This is a long review but they deserve the praise and recognition for their customer service team and they’re wonderful product, I would highly recommend this company.
Model arrived quickly and as ordered. There was a discrepancy with the packaging, however it made sense when customer service explained why. Trust they are doing everything they can to get your product to you as quickly as possible. I have just ordered more now for myself and others. Be aware of scammers and make sure you are ordering from the legitimate site.
I ordered one for my grandson for Christmas and it did come a couple of days after but that was expected as per the delivery dates. He was extremely excited and we were both amazed by the quality of it! I did reach out to support for a question I had and they promptly answered me and were so nice! We will definitely be ordering our next models soon! NX models are awesome!!! You will not be disappointed!
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