Review Time
I would rate lower than 1 if I could! Completely disgusted. Really shitty customer service and no flowers after I ordered 5 days ago to be delivered today for my partners birthday. Do not order from this company, they are absolutely useless.
REPORT THIS WEBSITE. Report to netsafe, submit an online police report, get these scammers shut down. If you check their "flower care" page you can see the entire text was stolen from elsewhere (importing flora into NZ is no easy process yet their website talks about flowers imported from Ecuador, Colombia, Canada and other places). Don't fall for this trap, you won't get what you pay for and you won't be able to contact them.
Ordered the delicate elegance supersize bouquet at $89.95 which should have been white roses, pink and white alstroemeria, white asters, and seasonal greenery and got 9 red gerberas sent. Just the stems not in an arrangement. There was no attempt to substitute for like flowers as they state in there order & return policy or any contact to say they couldn’t fulfil the order (also in their order & return policy). Very disappointing. I wish I'd seen these reviews before ordering.
I ordered birthday designer collection flowers on Friday afternoon expecting delivery on Saturday or at the lastest on Monday as described on the website, for a special occasion on Monday. The flowers were not delivered until Tuesday and were not at all like the flowers on the website. The bouquet was wilted and less than average to look at, certainly did not have the 'wow' factor as the website showed.
A person from the company rang me at approx 6am in Australia from NZ (approx 9am NZ time) to say the flowers could not be delivered on Saturday but would only be delivered Tuesday. This is contrary to what is stated on the website. No explanation was given except delivery would only happen on Tuesday.
I am very disappointed with the flowers and the website is not clear in stating the origin of the flowers is Auckland and that a courier is used to deliver the flowers.
I ordered birthday designer collection flowers on Friday afternoon expecting delivery on Saturday or at the lastest on Monday as described on the website, for a special occasion on Monday. The flowers were not delivered until Tuesday and were not at all like the flowers on the website. The bouquet was wilted and less than average to look at, certainly did not have the 'wow' factor as the website showed.A person from the company rang me at approx 6am in Australia from NZ (approx 9am NZ time) to say the flowers could not be delivered on Saturday but would only be delivered Tuesday. This is contrary to what is stated on the website. No explanation was given except delivery would only happen on Tuesday. I am very disappointed with the flowers and the website is not clear in stating the origin of the flowers is Auckland and that a courier is used to deliver the flowers.
Flowers ordered the day before did not arrive on the day they were meant to, despite receiving a confirmation SMS and the website stating very clearly same day delivery in New Zealand. As this was for a specific event and we did not receive the flowers (which we spent $120 on), I have requested a full refund.
I wish I had read these reviews before using this company- absolutely dreadful. They say they can do same day if you order before 1pm but that is a lie. I ordered 36 white roses as a beautiful condolence bunch for delivery the next day. I didn't get a confirmation email and had to request one the next day. I asked them at the same time to confirm that they would keep their word and deliver that day. They said it might be difficult and offered an upgrade of chocolates for delayed the deliver by a day. I said no thanks, I don't want chocolates for a condolence gift, please just deliver the flowers on time, as their online booking had offered me. They said they would get them delivered the same day. Of course that didn't happen and now the flower is with 'NZ post' going from Auckland to Hamilton so goodness knows when they will turn up. No one has replied to my email yesterday nor on online chat today. I would strongly advise against this company and will report them to trading standards for fraudulent advertising. Please never use this company.
What a pathetic company. They sent flowers that cost $100 in a box that was supposed to be next day delivery but were not scheduled by them until a week later. They arrive today only to be damaged, and look nothing like the image on there website. Called to complain only to be told you have to complain by email and send photos. Thing is the email bounced back as undeliverable. Save your money and heartache, NEVER use these people, your only going to be let down
This has been one of the worst customer service experiences I’ve ever had. My order arrived completely wrong, not just a small mistake, but nothing was correct. I expected that contacting the company would sort it out quickly, but instead I’ve been met with total silence. I’ve called multiple times, left messages, and emailed, yet I have not received a single reply.It is unbelievable that a business can take someone’s money, deliver the wrong items, and then completely ignore every attempt to fix the issue. The lack of professionalism, communication, and basic customer care is shocking. I’m now having to chase them for a refund that should have been processed immediately.In my opinion, this company does not value its customers at all. If this is how they handle mistakes, I would strongly advise others to think twice before ordering. No one should have to go through this much effort just to get what they paid for, or to get their money back when the business gets it wrong.I am extremely disappointed and will be dealing with this in person if they continue to ignore me. Based on my experience, I absolutely cannot recommend this business. They have also now blocked my number.
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