Review Time
I think we often only write reviews when we’re angry, so I’m here to write a glowing review of PopSocket customer service. On Tuesday, February 3rd I emailed PopSocket customer service with an explanation and a couple pictures because my MagSafe pop grip, which I’d had for about 6 months, was breaking. Two hours later I had a response from PopSocket that they would send me a replacement, and here I am on Sunday night, 5 days later, writing this review on my phone which has my replacement pop grip attached. Five days from initial email to having the replacement in hand. Wonderful customer service.
I think we often only write reviews when we’re angry, so I’m here to write a glowing review of PopSocket customer service. On Tuesday, February 3rd I emailed PopSocket customer service with an explanation and a couple pictures because my MagSafe pop grip, which I’d had for about 6 months, was breaking. Two hours later I had a response from PopSocket that they would send me a replacement, and here I am on Sunday night, 5 days later, writing this review on my phone which has my replacement pop grip attached. Five days from initial email to having the replacement in hand. Wonderful customer service.
First off I waited a very long time! Second off I was told there would be a mystery pop socket which never came with it. Third I was sent the personalized case for the wrong phone and was told I could not receive a refund or exchange as it is a personalized item! Not happy will never order again
I ordered a pop grip with a free surprise pop grip in the Black Friday deal. Ordered 1st Dec 2025 and email to say shipped on 3rd Dec and nothing! No tracking updates - it shows order placed but that’s all.Tried to email company with no response. This is ridiculous, money taken and nothing to show for it!Stay away from this company!!!
No customer support. Literally.The only way to reach the customer support is through the form on their website, but the form requires country and you can't select almost any of the countries they're currently shipping to. So basically I CAN order to Finland, but if I choose to so so I don't have any way to contact support without selecting wrong country.Now I'm left with my broken Magsafe popgrip (cracked when removing from Magsafe. I suppose you aren't supposed to remove magsafe from the case 🤷♂️) and no way to get support.
I ordered two items with plenty of time for delivery before Christmas. The response from Customer Service, which sounds like it was written by AI is a non-answer. They keep saying they have the items, but a system issue is preventing them from being shipped. What does that mean? I asked for a phone number, they replied "no phone lines available".
They delayed shipment until after multiple complaints, so the product arrived too late and had been replaced with another purchase. They agreed to process a refund, but have not. When asked repeatedly to actually process as agreed, they insist my bank is at fault, showing me random, unprofessional screenshot with ZERO actual information a bank could use to confirm or look up any information. Their customer service is the worst in the business - better to buy anywhere besides the manufacturer - the customer service is clearly AI and makes promises it can't actually accomplish, the product's tracking indicates it did not ship from the claimed country of manufacturer......it feels so much like a scam I won't be using their site again.
Horrible customer service.Popsocket only gives their customers one hour within their business hours to cancel their order. It would have been nice if they actually replied within the hour instead of two days later and then shrug and say "well, there's nothing we can do, you can send it back on your own costs though!" They're not being open about suddenly only shipping from the US. I had to email multiple times back and forth with them to let them know that yes, I understand I cannot cancel the order anymore seeing as they took two days to reply, but that I refuse to pay for the return as it is their fault for not replying in time. The only reply I got? "We cannot cancel the order at this time, but you can easily send it back!" Absolutely frustrating. If you really want a popsocket, get it from somewhere else, but not directly from their website, especially if you live outside of the US. Their customer service is horrendous. It is not worth it.
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PopSockets makes expanding phone grips and mounts. Use them for holding your phone, propping, cord management, and just looking good. Use your PopSockets Grip with the PopSockets Mount to easily position your device anywhere. Upload your own design or ...
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