Review Time
Terrible Scam, my girlfriend have bought SIM card just for 1 month of interenet, in the end of the story we got invitation to court and $1000 penalty.
Sellers are lying to it's customers to get sign up of contract and after that you will have a terrbile couple of month, wasting your time to cancell contract with these scumbag centers and lawyers.
I attempted to cancel my number, but the representative I spoke with had poor English skills and hung up on me twice. On my third call, she answered without saying anything, leaving me in silence. Very disappointing customer service.
The online platform is unreliable, with frequent redirects between login pages, making it hard to access accounts or view bills. The emailed invoices lack clarity, and I've faced errors when trying to download them. Customer service in-store has also been disappointing, often dismissive. I feel undervalued and lack trust in the services and platform.
The online platform is a mess: constantly redirecting between login pages and usernames, making it nearly impossible to access my account or view detailed bills. The emailed invoices are unclear, and I've faced errors when trying to download them. The customer service in-store has been consistently negative—impatient and dismissive. I never felt like a valued customer, and I've seen others treated the same way. Overall, I have lost trust in the services and the platform.
I had one of the worst experiences with an agent today. I purchased two phones as gifts and had them shipped to a different address, but no one was there to receive them. When I asked if I could get the same deal again, the agent insisted I was wrong about the shipment, despite having proof of the tracking information. After a frustrating conversation, I decided to purchase the phones elsewhere. This experience has left me disappointed after six years of loyalty.
Unfortunately, the company appears to be filled with untrained staff eager to lock you into long contracts. The online portal is slow and hard to navigate, making contract management a hassle. Contacting customer service is also problematic. Overall, my experience has been very negative, and I wouldn't recommend this service.
I sent four emails regarding my contract cancellation but received no response. They eventually canceled it and confirmed receipt of my emails, but there was no follow-up. Logging into my account has been a major hassle. It feels like the company is lagging behind in digital services.
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Warum o2? Die besten Fragen beginnen mit einem „Warum“. Sie hinterfragen Gegebenheiten, Regeln und Konventionen. Genau wie wir. Aber vor allem hinterfragen wir uns selbst – für dich. Damit dich nichts mehr zurückhält und du mit den Möglichkeiten der digitalen Welt all das tun kannst, was du möchtest.
Das ist unser Versprechen an dich. Oder kurz: o2 can do
