ok-living.co.uk

3.5
3.5 Based on 80 reviews

...

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Average Rating

3.5

/
5

80 Reviews

5 Star
53%
4 Star
4%
3 Star
7%
2 Star
6%
1 Star
30%

Filtered Reviews

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Review Time

hamishcrob
Great design - not so good execution

We love the computer desk unit we ordered, but the packaging was poor quality and it arrived damaged and getting a replacement part was too difficult (out of stock) so we had to accept a small refund but have a slightly damaged desk. Not the best.

3
Date of experience: Oct 27, 2025
Nowell Taylor
Extremely happy with my order

Extremely happy with my order! Came on time with no delays, no missing parts and everything was in order.The wardrobe i got is exactly as it shows in the image, if not better. Really happy with the service and the product!! Was skeptical because i’d never heard of this website before, but i trusted the reviews and happy i did!

5
Date of experience: Jun 03, 2025
Great quality product

Great quality product Really good price well packaged and good communication

5
Date of experience: May 30, 2025
Sandy Reed
Great design

Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and delivered by our trusted Parcelforce guy not some dodgy dude in a battered white van hurrying to the next stop. Overall very impressed.

5
Date of experience: May 30, 2025
Nehemiah M.
#DO NOT ORDER FROM THIS SCAMMING…

#DO NOT ORDER FROM THIS SCAMMING COMPANY# would leave zero stars if I could. Do not order from this company there delivery dates they put are untrue they just put that to make you order then you will recive a email stating your delivery has been delayed they will get back to you in 48 hours! Ther isn't a telephone number to speak to anyone in UK even though they advise 'OK living uk' it's a scam just to make you order steer clear from this company I am going to be reporting them to trading standards. I am going to have a very upset child on Tuesday as what I orded was her birthday presents and it's not going to arrive on time so please belive me when I say DO NOT ORDER FROM 'OK LIVING UK' they just draw you in with their delivery dates and don't fulfil them joke of a company

1
Date of experience: May 09, 2025
Shockingly bad service

I placed my first order with OK Living, having complete faith that they wouldn't let me down. Unfortunately the experience has been awful.My order was dispatched but hasn't moved for days - it's being 'stored' for some unknown reason in a warehouse somewhere.OK Living informed me of the delay, and said they'd provide further information within 48 hours. I was disappointed but trusted that they would indeed provide further information.I contacted them to query what the issue is, but have been met with bizarre replies telling me that I must contact the courier myself to try and resolve this as they have no control over it. I'm not suggesting they have control of the courier, but I am suggesting that they advised me they would provide an update. I expected that to mean they are investigating cause of the issue and they will let me know when to expect delivery.It's not my responsibility as the buyer to track down parcels being stored in another country, by the courier that OK Living booked!OK Living are now refusing to reply to me, instead sending this bizarre automated message: 'We have received your message twice. Your request has already been processed. This information only serves as an interim notification, no feedback is required.' How ignorant is that?! I didn't send anything twice, they've just chosen to stop replying.Who knows when or if I'll receive my item? OK Living have taken £213 of my money, told me there's an issue with delivery and that they would keep me updated - then backtracked on that and refused to help, all the while keeping my hard earned money!UPDATE: The order eventually arrived in parts over separate days. The quality is incredibly poor, with several predrilled holes misaligned and the screws provided not the correct size. This didn't become apparent until the furniture was part-built, so I have been forced to rectify the issues myself.

1
Date of experience: May 09, 2025
Good quality

Good quality and easy to assemble

5
Date of experience: May 07, 2025
ZeL3CtR064
Drawers are so small even size 6 don’t…

Drawers are so small even size 6 don’t go inside… is like more for children shoes

1
Date of experience: May 05, 2025
Janie Taylor
Order

Really lovely kitchen cupboard.Fast delivery. Will definitely purchase again from ok-living.Thank you - 5*****

5
Date of experience: May 02, 2025
palkiafatal95
Item was damaged on arrival

Item was damaged on arrival

1
Date of experience: Apr 30, 2025

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