Review Time
My bad for not checking out onlocationexp reviews before I contracted with them. If I’d read them first I would have used another agency, how they are typically more expensive and not hands on. I have not gone on the trip yet, hopefully it is better than the planning. If you are computer savvy, on top of e-mails, you might be ok. As I am almost 75 and used to a travel agency gearing your trip for you personally and making sure trip is all planned out- then don’t use @onlocationexp. We could not plan our flight thru them with their package so they end our trip in another city without transportation to the city we depart from and charge us for a motel room we cannot use. They will not cancel, or refund cost of motel. My biggest complaint is once you book with them, no more contact other than e-mails. You’re on your own. Let’s hope the trip is better than the planning.
I purchased the UFC Abu Dhabi fight night Challenger package and let me say it was amazing, Staff on site were wonderful and helpful made our experience so smooth we were able to meet Multiple UFC fighters and get pics/signatures from them, It’s an experience i’d highly recommend to any UFC fan.
For anyone looking to work with on location - I worked with on location for EDC Las Vegas as a shuttle coordinator. While the actual experience working was fine and enjoyable, their company management was not. It took 2 months for my payment to be submitted due to management miscommunication and structure. During these two months I communicated through my on site representative and she tried her best to resolve this issue for me. However, their management team was the issue. After finally reaching out to their company email I got a response and my pay was submitted. HOWEVER, it was less hours than I had worked and at this point I didn’t want to keep going no back and forth. I don’t recommend work with on location due to that barrier of direct communication to the source, mismanagement, and lack of awareness. No one at EDC worked 8 hour shifts and I’m deeply disappointed. Not only are they scamming their customers, but their employees.
I have traveled to many of the Steve Furgal International Tennis/OnLocation tours events. I have enjoyed all of my experiences with them beginning with booking the trip, the seat locations at the venues, hospitality, and welcome packages. I have met some incredible guests that share their passion and experience with tennis viewing and travel. The staff are friendly, helpful, kind and caring. My most recent experience was to return to Wimbledon which I did in July 2025. The seats, access to hospitality, timely information, and an overall first class handling of all our needs is why we continue to travel with Steve Furgal and his team of professional, dedicated and helpful staff. I can’t wait to take my next tennis vacation with Steve Furgal/On Location in the future.
The tent was closed for the entire time we were in attendance before the game started. We arrived at 3:30 pm (experience was supposed to open at 3) and the tent was closed due to high winds (which was predicted for many days before the event date) and didn’t open at all. The other tents in the fan zone area were open but for some reason, accommodations were never made for this specific tent to be opened so we could go in to this experience we prepaid for.
The cancellation of the experience on Saturday was inexcusable. The wind was as bad for all other tents and no one else closed. This was the most atrociousfood I have ever had. Over cooked hamburgers, the cake frosting tasted like it had soured, The waffle potatoes where as hard as a rock. On Sunday the tent didn't seem to have air conditioning, on Saturday the air was so strong it would freeze you if you sat in front of it and blew your plates and napkins away. I have been to the Rose Bowl and NCAA Basketball playoffs with you folks (They were excellent) but after this I will never buy another ticket from you nor will I recommend you to even my enemies.We were there for 4 games which we got entrance to 3 and in only 1 occasion did we see the celebrity personality because no one ever introduced them. After several phone calls with Kensey from On Location, i was offered a very reasonable cash payout to make amends for the trials and tribulations I had to endure. I would once again attend an On Location event
We were very disappointed in the fact that we could not do the VIP experience one of the days because of the wind. Wind is not unusual in Omaha, so I’m not really sure why you guys did not build a more stable building. We did get to do the fan experience the second day (we paid for 2 days not really knowing what to expect), but again, it was windy so none of the outdoor activities took place, so I’m not even sure what we missed out on. We were just happy to get to do the photo ops the second day. Extremely poor communication when it came to the cancellation of day 1.
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