Review Time
I purchased some shoes and waited forever for them to arrive so when they eventually arrived I didn’t need them anymore and even if I did they were literally falling off my feet as too big. I contacted the company by email and was offered £10 !!! I was not happy with this I said I waited ages for them to come and when they did they were far too big so had to purchase some shoes from somewhere else so needed my money back. They said about £10 refund again and something to do with handling charges at their end !!! Since then they just keep ignoring my emails so don’t know where I go from here ???
1 star is too good for this company! Bought a pair of shoes which took two weeks to arrive. The shoes were poor quality, didn’t fit and were definitely not ‘orthopaedic’. I asked for a return label (as per their returns policy) they refused to provide one and then received a refund offer of £12. I paid £38.99 , so rejected their offer. I ended up returning the shoes at my cost. They have since refused to pay the full refund amount. I put the transaction into dispute with my bank and they have rejected this as invalid. They have my money, the shoes and I’m out of pocket. Mad, I’m enraged and feeling very foolish at being duped. I’m relying on my bank to successfully complete the dispute on my behalf. DON’T buy anything from this company!!
Do not buy from this company! They are based in China and the telephone number on their website is copied from a private line. I know this because I tried to return a pair of their ‘arch support’ sneakers. They have no arch support whatsoever and when I initially contacted their email support they apologised and offered me £8. I declined and asked for a return shipping label to claim a full refund (as laid out on their website). They told me I had to send them back myself then I heard nothing back from them. I’ve had to involve my bank now as Orthoserene are completely ignoring me. This company is not UK based and the item I bought does not fit the purpose it is advertised as (you can buy exactly the same basic fashion sneaker off another world wide shopping platform with no mention of orthopaedic support). There were no independent reviews when I ordered so I hope this helps to avoid the mistake I made. I will be reporting to Trading Standards as well.[Update; I have reported Orthoserene to Trading Standards via the Citizens Advice website. I would strongly suggest others do as well if unhappy with the company.]
This company is a disgrace, a scam I'm sure.....I ordered 2 pairs of shoes for a total of almost £80, the shoes were ill fitting and I asked to return them for a full refund, 6 weeks later I'm still waiting.... they have offered me £10, which is an absolute insult... their current offer is £35, which again is just not on !!! I feel like I'm not going to get anything or anywhere with them... absolutely disgraceful...I'm so sorry I didn't check trust pilot before buying from them.
DO NOT BUY FROM THIS COMPANY. They do not honour the 30 day returns policy, despite it being stated on their website. The communications with the company is sporadic and slow. The shoes were too small and they do not have any larger sizes, but instead of a refund, the company offered me GBP 20.00 discount. Which UK body is supposed to be looking after our consumer rights? It needs to stop these websites and dodgy companies.
Scam. Fake AI generated website. Products are not orthopaedic as advertised. Based in China not Surrey. Paid £8.99 for 2 day expedited shipping. Took 2 weeks to arrive. Incorrect size received. Fake phone number. Action Fraud helpline advised they have received multiple complaints and are investigating. Rang phone number on website, it’s some poor man who is receiving many calls and said he’s advising everyone to report company to police 101. Parent company is Chinese based Falour who are well known for similar scams. Do not buy anything from this site.
I ordered some trainers on the 16/10/25 despite several emails to the company to ask where they are I have been given the runaround. The Company is not registered at Companies House they are completely bogus DO NOT buy from them.
Totally unreliable company. The shoes did not fit me and I returned them back. They offered me only a partial refund, which does not make any sense, as I have a right for a full refund of the unused product. I think I will raise a claim to some customer protection organisation.
Claim your business profile now and gain access to all features and respond to customer reviews.
cambrianutilities.com
tennistv.com
huggie-cozy.com
carseatninja.com
sherpr.com
www.albionclassiccars.com
garolla.co.uk
edinburghcasting.com
urthotics.com
glptraining.co.uk