Review Time
The reservation process for our trip from US to Singapore at first went well. We immediately saw the charges and conformations come through. Now, my wife and decided to sit in different classes of seat on the same flight because I wanted her to have a comfortable long flight so we got her a first class ticket and I took coach.
Several weeks later we got a notification that my flight had changed but not hers. Ovago rep said it was flight change from the airline and they would get back to us with the change. Literally a month of phone calls to Ovago trying to get an update and they just kept saying they were waiting on the airline. Alaska Air was the airline so I called them asking about flight changes and they were unaware of what I was talking about. Finally Ovago says my flight has officially change to a different plane on a different day. By the way the trip is 5 months away. Not last minute. I asked Ovago how my flight changed but not my wife's flight. It's the same airplane. They offered no explanation except to say it was the airline. If it's the airline then it's a problem between Alaska Air and Ovago because I again called Alaska Air and verified that the flight that my was now officially booked on and I wasn't any longer was still scheduled for the original time and date with seats still available.
In the end Ovago said they could either put me on a plane on a different day or cancel my ticket. But that they COULD NOT CANCEL MY WIFE'S TICKET because it was already booked and confirmed.
Ultimately I got Capital One Credit involved to refund all of our money.
Great experience ever , she has surpassed every single that had intended to help me out but didn’t do s***, she deserve a raise , I hope the high up people can see this . She deserve a RAISE!!!!!
Thank you Melinda .
I need to cancel an airline reservation and it was not an easy process. A Ovago rep called and her Spanish accent was so bad she sent me to another Spanish Speaker. I have a hard time hearing and only getting English as second language all their accents made it difficult to understand questions. When I did, all they wanted me to do was pick another flight. I refused twice and stated strongly I just wanted to CANCEL. Which they finally did. It also took them seconds to withdraw from my Credit Card, but the refund takes 7 days. I will never use them again!
We are based in Canada and booked our flight in June, initially in CAD. However, upon payment, it switched to USD. After a week of noticing the discrepancy with my bank, we felt scammed. When contacting customer service, they assured us we would receive free seat arrangements and $200 vouchers for our next flight, giving my husband and me peace of mind at the time. Two weeks ago, I called the support team to request a seat change for our long flight since I’m pregnant and need an aisle seat. The representative, with an Indian accent, informed me that we must pay $200 for the change. I questioned why we had to pay when our seats were already arranged at the time of booking. They had previously guaranteed everything was settled. Why are we being asked to pay $200 now? The customer service team lacks consideration and honesty. Be cautious when booking your flights with them and pay attention to the currency they use; they can be misleading. WE WILL NOT USE THIS SERVICE AGAIN.
I really appreciate Peace for her outstanding assistance in helping me purchase my flight ticket and dissabily assistance. She was patient, professional, and made the whole process smooth and stress-free.Her communication was clear, and she took the time to find the best option for me.I highly recommend her service to anyone looking for reliable and friendly travel support.Thank you, Peace!
An agent called Dele was EXTREMELY nice, kind, generous, and patient. He continuously called me for new updates regarding I and my parents flight. He was so amazing in explaining everything just to be sure you understand what he is saying. I definitely recommend him. One of the best.
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