Review Time
I had a great experience with Panama Hat and with Casey. I made a mistake and order my husband’s Montecristi Havana hat with a brim of 2.64 inches. My husband is 6.2” and said the hat looked awkward because the brim was too small for his size. I contacted Casey and he offered to help right away and proceeded to order a new hat. The new hat is beautiful and hubby is very excited because he’ll be wearing it in our upcoming cruise. I definitely recommend Panama Hats for any of your hats needs. Customer Service is outstanding.
Liked my First hat so much I bought a second one! The quality, comfort and style are unmatched! The service and support is 1st class and they provide updates with pictures throughout the entire build process. I promise you, you won’t be disappointed!
I have been a satisfied customer for quite a while, now. I currently have three of your hats, and they are superb. Two are Fino Fino in traditional styles, showing museum-quality workmanship. The latest is a Super Fino western/cowboy hat, and also shows excellent workmanship in a unique style. Actually I had a fourth, but I think one of my kids "borrowed" it. I'll be ordering more, for sure.Five stars.
Ordered my hat for a trip to the South Carolina and Georgia in August. Casey made sure that it was delivered in time for my trip. When the hat arrived it fit perfectly and looked wonderful. In this day where most online retailers have moved toward automated responses to customers, it was refreshing to deal with an actual person who had the ability to solve any problems.
Today I became the proud owner of a genuine Panama hat. I can say that I am super satisfied with the quality of the hat: fine braid, uniform color, leather sweatband, careful finishing. Also the hat was carefully packaged and arrived at its destination in perfect condition.So, thank you Panamahatsdirect for my wonderful Panama hat, I am already thinking about the next purchase!
just the coolest panama hats available globally! nothing in the UK comes even close, and even the most expensive don't allow you to design your own/set your rim width/etc... this is my third hat and i wouldn't dream of buying one from anyone else (and now my friends won't either!)
I or trustpilot made a mistake and a low star review was left. The previously incorrect review has been removed by me as was not meant for this company. I was contacted by Casey whom has so much pride in the products quality that they contacted me straight away to solve my issue, this was when we discovered that a error had occurred. Even though I have not yet purchased a product from this company I commend them for having excellent customer focus. I would happily buy from this company in future. I offer my apologies for mistake.
Outstanding Quality and Service – A Timeless InvestmentI recently purchased two Panama hats—an extra-wide brim Fino Fino Optimo for myself and a Sub Fino Havana for my husband—and we couldn’t be more thrilled. The craftsmanship is exceptional, with each hat beautifully finished and perfectly fitted. The weave is tight and consistent, the leather bands are high quality, and the overall presentation is elegant and refined.Throughout the process, Casey kept us updated every step of the way, sending progress photos and answering questions promptly. His dedication to both quality and service gave the entire experience a personal touch that’s hard to find these days.My hat is incredibly comfortable and striking, and my husband’s fits him like a glove. These are more than just hats—they’re heirloom pieces.Highly recommend!
Casey is incredible - helped patiently answered all of my many questions - this was my first order of a Montecristi hat hence my many questions. Received the hat with the balsa box and it is everything advertised and more. Wow - this is what a straw hat is meant to be and the shipping (paid for expedited service) got to me in 3 days - from Ecuador to Texas. What's not to like. Casey and Freddy helped to expedite, even more, my shipment due to upcoming travels and my need for the sombrero. Now that I have been appropriately spoiled with the new Montecristi my cart already has another style of Montecristi placed in it and it will be purchased within the week. If you have any reservations concerning Panama Hats Direct I can assure you the process and quality plus customer service is some of the best I have experienced when ordering on-line (or in exclusive boutiques) in my life. Strong statements that are certainly backed up with results by PHD. Thank you Casey for an incredible first journey into Montecristi hats. Best wishes for continued profitable growth and success.Gary
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Custom design your very own genuine Panama hat, or choose one from our inventory. We have 17+ years of excellent service.
