Review Time
ABSOLUTELY APPALLING SERVICE!I placed an order using my regular UK Postal address - the very sane address that I have used countless times now for the past 3 years without any issue to speak of. I submitted through my online order to Panik Designs expecting 2 business days turnaround for the despatch of the item. Unfortunately not so. I placed my order on the 6 August. They eventually responded on the 10 August (3 business days later) to tell me they couldn’t verify my address. I explained to them in detail that I use a forwarding company and that is why it doesn’t come up because the unit number is virtual; however, I assured them there would be no issue in delivery. I thought that would be enough to satisfy them - but no! Another 5 days passed and they messaged me again to say I had to somehow provide them with a different address. By this point in time I had had enough. Postage costs that Panik were charging was expensive enough as it was around £8 for a small keyrIng (yes all this fuss was made over a keyrIng). Ultimately if my item didn’t arrive (and that’s never happened before) then it would be my fault - not theirs as I provided the address …. Anyway really tired of arguing with Panik Designs (Panick is about apt) over the matter, I asked for a refund - no surprises no further response from them and no refund was forthcoming either. Eventually I was forced to lodge a disputed credit card transaction through my bank and they have now advised that they were able to resolve the matter in my favour and that my refund would be pending but I still haven’t seen it yet. So in summary, rude customer service, appalling treatment, and on top of that they attempted to keep my payment for the nom-delivered item. Absolutely shocking and potential buyers need to be aware of this.
I have been a customer of Panik's for many years and can honestly say I have had nothing but a courteous and professional service at all times. Their products are amazing, their communication too, the whole customer journey is a pleasure time after time without fail. Highly recommended for a quality personal buying experience.
Appalling customer service. I ordered a Kartell outdoor table with a 3-4 week lead time. After 7 weeks and 4 emails, they reply telling me that they are experiencing delays ‘sending out orders from Kartell’ and shipment could be another 6-8 weeks. No unprompted communication from them whatsoever. Utter waste of time.
When I ordered and paid for an Italian "designer" bench as a present I was given a three to five week delivery date. I contacted Panik Design after four weeks and was told that production problems had caused a "massive delay" but I should have the bench in two to three weeks. After four weeks I contacted them again and this time they blamed the Italian summer holidays and a shortage of lorry drivers. Another email a week later led to the disclosure that it was in a distribution depot in the UK but nobody seemed to know which one. After yet another week another email elicited the response that TNT had admitted they had lost the bench and Panik Design would refund my money, which they did very quickly. That was it: no mention of trying to find the bench or ordering a replacement, and no suggestion of any compensation for the nine weeks they had had more than £300 of my money. But they did send me copies of a not-very-forceful email exchange with TNT, who seemed to care as little as Panik Design.
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Panik Design is the UK’s largest independent stockist of contemporary design furnishings. Established in 2001, we are a licensed retailer of over 100 brands including the infamous Alessi, Kartell, Driade, Flos, Vipp and Qeeboo. Our showroom, office and warehouse is based in Milton Keynes, 55 miles north of London. We showcase some of the world’s most iconic items of designer furniture, lighting, and accessories. Our pieces are sold to Film, TV, Sports, Music, and Hospitality as well as the general public. Orders are placed online and can be seen in our showroom, which is a wonderland of design dreams made into reality. Come and visit us and become part of the outrageous world of contemporary style!See more
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