Review Time
I had been searching for a Georg Jensen kettle for months. They are in such high demand that even when confirmed stock was available, it sold out quickly. I reached out to check stock availability, and they assured me more would arrive the following week. They followed up as promised and reserved a kettle for me, arranging delivery to a location that many companies don’t service. The product arrived on time and was beautifully packaged. I will certainly order from them again; their customer service exceeded my expectations.
I am incredibly disappointed. I ordered an expensive set of chairs in February with a delivery estimate of 3 to 5 weeks. Three months later, I still have not received them and have no expected delivery date. I am unsure how to cancel my order to purchase elsewhere.
Honestly, I feel one star is too generous! From start to finish, it has been nothing but problems. They don’t return emails or phone calls and rarely answer the phone. When they do, they promise to call back but never do! Having run my own retail outlet, I know how challenging it can be, but ignoring customers is unacceptable. I ordered in November, payment was taken, and I received the wrong color in March. They never reached out with updates; I had to chase them down. Now, after receiving the wrong order, they have ghosted me after I sent details and photos. I fear this business may be struggling financially. Avoid at all costs!
I had a dreadful experience ordering a product over four weeks ago; I still have not received it and have no clear delivery date. Communication has been extremely slow and poor; I have had to do all the follow-ups. I recommend steering clear of this retailer!
Indeed. I should also have read the reviews before I made my order. My order was for the relatively small items and the items did arrive not waiting too long, so it wasn’t a big loss, but very frustrated for the last whole month. I ordered 2 each for Arne Jaconsen’s cutlery, both called dessert spoon and cake fork, as a birthday gift. The length/size for each wasn't matching and I wasn't sure if I ordered wrong or they sent the wrong size, so made inquiry hoping to get things done in order to make it in time for my daughter’s 21st birthday, so I started writing emails, phone calls, company website’s message system - but all resulted with no reply even if they say they would come back asap. When we purchase furniture or small home pieces, these feelings of frustration would remain. Even if we do get the items, it is possible that these negative feelings and memory ruin the joy of using them or having them in the households, and I find it was the very reason I wanted to return the whole thing. I wished the items as something to bring simple joys for many years to come with a memory. I did not want the gift to contain the bad memory even if the issue could have been sorted. Now I was concerned that they may not refund the money back (I didn't use paypal..) even if I return the items. Now the refund deadline has just passed and I do not know what to do with these unmatched pairs of cutleries, but I at least hoped this disappoint to be somewhat useful for somebody or for the company’s improvements, with the slight hope of their reply to my email inquiries.
Do not be fooled by the sleek website and premium products on sale. Ordered an item at start of Jan and still have not received. Emails and telephone calls went unanswered and in the end had to claim money back through PayPal. Scammers!
AVOID. Made a purchase in July. Was told it would be a few weeks. Now November and there is no sign of my purchase and they are not answering emails or calls. Companies House website lists the business as active. An earlier purchase (in Feb '24) was fine, yet this time around, I have neither product nor refund. Would give 0 stars if I could.
Ordered an item on 23/9 was told 3-5 weeks. No item delivered when I emailed they said another 2 weeks delay or I can have a refund. From the reviews I thought best to get my money back however since requesting a refund I have had no response and still no goods. AVOID THIS COMPANY.
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Panik Design is the UK’s largest independent stockist of contemporary design furnishings. Established in 2001, we are a licensed retailer of over 100 brands including the infamous Alessi, Kartell, Driade, Flos, Vipp and Qeeboo. Our showroom, office and warehouse is based in Milton Keynes, 55 miles north of London. We showcase some of the world’s most iconic items of designer furniture, lighting, and accessories. Our pieces are sold to Film, TV, Sports, Music, and Hospitality as well as the general public. Orders are placed online and can be seen in our showroom, which is a wonderland of design dreams made into reality. Come and visit us and become part of the outrageous world of contemporary style!See more
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