Review Time
Do not use!Ordered an item, which was listed as available on the website. After ordered, I was told there’d be a 3 week wait. Had to wait 2 months. No communication from Panik. They wouldn’t reply to emails. Eventually, after 2 MONTHS of sitting on my money, they said they couldn’t fulfil the order and refunded.Doesn’t seem to be legitimate.
Massive delays, no news, looks like a scam alasLights bought September 8 (Order #PD4606) due to be delivered in 3-4 weeks. Emailed and no joy, raised an issue November 7, 8, 17, got an email on "supplier issues" and then no response to my last two emails. THIS LOOKS DICEY, asking my solicitor to see what the status is.... Avoid- if i get joy will update the post.MGJUpdate: I got an email that PanikDesign thought my review was malicious and would be investigated. Then I saw that Trustpilot allowed it to stand. Then, yet again I see a Trustpilot email saying "Panik Design would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email." when the order number is IN THE TEXT. The effort to wipe out the truth, and Trustpilot's lack of proper reviews and very business friendly and customer unfriendly approach is stunning.
Ordered a chair back in April. It was a made to order chair. Fine. I can wait. However, too much hassle to get an update, confirm delivery, ....etc Not proactive approach, meaning they don't proactively contact the customer waiting for an update, I had to chase them constantly. Tried to call the office several times: voicemail. Never got a call back. It's now been exactly 6 months. Won't order from this company, especially high value items.
Further to my review below re the purchase of Northern Over Me lights at a cost of £498:00, I can now confirm that after 39 days (9 days over the legal time frame as stated by the Panik Team) I have received a full refund. It was not accompanied by an apology nor did I receive a response to the email I sent chasing the refund. It seems the best place to get a response from the Panik Team is here on Trustpilot. I will not be making purchases from Panik Design again.
It’s difficult as with this stuff the lead times on stock is quite long, I have bought from other retailers of these kinds of products and it can take a while .. especially when the factory closes for summer! Was difficult to get through to someone but there were valid reasons and When they were in touch they were extremely helpfulI look forward to receiving my item!I would buy from them again
I placed an order on the 18th July and received a confirmation email of my order saying I'll be informed when the product is sent out. I've called since many times and emailed once but can't seem to get a response...I followed up again having been told I'd be contacted on the 6th October- no word came. I followed up again on the 11th and was told they had no further info. Now cancelled the order- nearly three months of delay, no delivery of course, and every interaction has had to be chased by me. Not a company I would use again, really useless.
If you're lucky enough to buy something they have in stock it's probably fine but if they have to order something for you it becomes a problem but for the buyer they keep extending the delivery time as if a standard lamp would be made especially for you. I do not recommend it, it's just trouble.
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Panik Design is the UK’s largest independent stockist of contemporary design furnishings. Established in 2001, we are a licensed retailer of over 100 brands including the infamous Alessi, Kartell, Driade, Flos, Vipp and Qeeboo. Our showroom, office and warehouse is based in Milton Keynes, 55 miles north of London. We showcase some of the world’s most iconic items of designer furniture, lighting, and accessories. Our pieces are sold to Film, TV, Sports, Music, and Hospitality as well as the general public. Orders are placed online and can be seen in our showroom, which is a wonderland of design dreams made into reality. Come and visit us and become part of the outrageous world of contemporary style!See more
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