Review Time
I Sent 2 transactions same amount last June 12 and it showed it will be recieved by june 13, but of course it has 2 different reference ID. But paymaya credited my account only 1 of the transactions. I guess they only look or check the amount but not the transaction ID maybe? Btw It's july 3 already and I still haven't credited and having a hard time to get my money back! Paymaya Sucks! Gcash will credited you right away if they made a mistake without even contacting customer service! Paymaya will tell you to wait 9 days and 5 days, 2 days an and an exact time and in the end they will tell you, there still no feedback. PAYMAYA sucks! Note: that even now I still don't recieve my money!it's july 3,2025
Big NO!!!...... TERRIBLE! i can't able to access my account ñ, I called then June 6 2025 and they said 13 banking days except Saturday and Sunday. It's already July 1 2025 still no update or anything. I'm calling them every day....and they always say......I will follow up sir your concern is in the support team already. Be careful with this E-wallet it a SCAMMER!
Your Customer Service is terrible! I cashed In through seven eleven. There is a cash in failure and your landline no one is answering!Cashier just ask me to go back at store tomorrow to inquire if they already contacted your customer service before they can return me my money!
Customer Service w/ maya sucks. I called on May 15, 2025 due to duplicate account. I mistakenly made one not realizing I had already created before. As per agent it will be resolved w/in 7bd. On 9th bd I chatted & agent said to wait another 1 bd w/c has passed already but got no update. Ticket is still under review but on their support page it says there, it should not take more than 48hrs to remove the duplicate account. Bullshit right. I have decided to just close all my accounts w/ them. Cs sucks!
Your Customers Service is useless. Slow resolution. Your 'tool enhancement ' takes forever to be fixed.Chatbot is also stupid.Their collection keeps calling even your due is still a week to go. An app and text notification is already enough, you dont need to keep on calling and disturbing my work.Service fee is also very high.
They don’t even deserve to receive 1 star!!! Please, do not use Maya if you want peace of mind about your money. Use CIMB, Gcash instead. I had problem with a purchase transaction using Pay with Maya last March and it’s so hard to get my money back. Even if it’s just 1k. For average earners like me, every peso counts. Customer service is trash!!! If you dont do anything following up with them, you might never get your money back. I SWEAR!!! As of this writing I still dont have my money. 😰 Really considering to escalate this to BSP soon as i did another transaction using them and the money was deducted from my balance but not reflected to the receiving account. TRAUMATIC EXPERIENCE that I had the urge to create a review here.
if I can Rate negative, I will !! I experience the most not safe bank account. I lost my phone and sim card. then the person who got my phone. inserted my sim card to his phone and easily access my account. all my money in maya lost in just a minute,. NOT RECOMMEDABLE TO USE MAYA. I do not usually use gcash but the security in gcash is much better that MAYAFUCK account. so be careful. do not lost your simcard because can access very easy.
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PayMaya is an online payment account that has an app where you can load up in convenience stores, pawnshops, and mall and can purchase anything online.
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