Review Time
In terms of being able to use credit to wallet, they're okay. But of course, you have to pay an interest when you pay it back. Judging from the other recent comments, it's hard to get a live agent to talk to, especially when you're in a rush. My issue with Maya is that they seem to be very VERY active in trying to annoy the heck out of a client by calling them multiple times to remind the person to pay their credit. I know it's part of their job. But they freaking make such a big deal out of it even when you pay early. Now that I tried paying on the due date instead of paying early, my payment wouldn't get through. As a result, my declined payment would be refunded in 24 hours according to them, and I would miss my payment due date. That would mean I would have bad credit score and I would have to pay a fee. If someone finds out they do this on purpose, they're going to have a lot to deal with.
This is extremely frustrating. There's no way to reach a live agent for support. The service is full of bugs and completely unreliable. I withdrew money from an ATM, but didn't receive any cash because the system suddenly went into maintenance. On top of that, I paid off my loan, but they still debited my account afterward. When I submitted a ticket, they just directed me to use their app’s chat feature, which only connects me with AI. I've been scammed twice, and my ticket gets closed immediately. Horrible service!
I am writing to inform you that I am currently unable to log into my PayMaya account on my iPhone, as the device has been damaged. I am attempting to log in to my account on a different device using my phone number and password, but I am encountering an issue where the Face Recognition feature is preventing me from completing the login process.Could you kindly advise if there is any alternative method to verify my identity and successfully log in without the use of Face Recognition? I would greatly appreciate your assistance in resolving this matter as soon as possible. Kindly disable face recognition since it is not properly workingCould you please help me fix this issue asap today? My phone number is 09641918021.Thank you for your attention to this issue. I look forward to your response.
I am beyond frustrated with MAYA's lack of customer support. After experiencing a serious security breach on my account—where funds were stolen and I was locked out—I reached out to their customer service multiple times. No response. Not even an acknowledgment of my emails. This is unacceptable for a platform that claims to prioritize user security. How can they allow phishing messages to come from their official number and then ignore their users when their accounts and money are at risk?! It’s been days, and I still have no access to my account or updates on my stolen funds. Their complete disregard for urgent matters shows how little they value their customers. I would NOT recommend MAYA to anyone. If you want a secure platform with reliable support, look elsewhere. Save yourself the headache and choose a company that actually cares.
Dear Maya Customer Service,I am writing to provide feedback regarding my recent call to your support team on November 14, 2024, concerning my case number 22476485. Unfortunately, my experience was far from satisfactory.I called seeking urgent assistance with updating my phone number on my Maya account, as I am unable to access the funds in my account due to my old phone number being registered. This issue is especially urgent as my youngest brother is in the emergency room, and I need to access the money to handle the situation.During the call, I repeatedly requested to speak with a supervisor to escalate the matter, but my request was denied each time. Ultimately, the representative hung up on me without resolving my issue.This is extremely disappointing, given the urgency of my situation. I felt that my concerns were not taken seriously, and I was left without any support or solutions. As a long-time user of Maya, I expected better service and a more empathetic approach, especially when dealing with urgent matters like mine.I hope you can address this issue promptly and provide the assistance I need to regain access to my account. I would appreciate it if someone from your team could follow up with me to ensure this situation is resolved.Thank you for your attention to this matter.
sent money. money not received. chat support not helpful and dont know what to do. ive been using this digital wallet for many years and trusted. and this thing happened first time , totally lost the money.. im thinking of closing the account . CS no answer at all
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PayMaya is an online payment account that has an app where you can load up in convenience stores, pawnshops, and mall and can purchase anything online.
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