Review Time
Terrible company Poor service do yourself a favour and don't buy anything from them. They never respond to emails I have now sent 3 emails to them because they are saying the tracker I bought has been delivered by UPS but it hasn't. I've emailed them to check this with their courier but still no reply. I wish I had read the other reviews now before because clearly this happens all the time with them. Do yourself a favour stay away from them.
I received three clips two weeks ago and I set up two of them. Both of them disappeared from the app and needed to be hard reset in order to work again. One of them keeps beeping because the battery is very low, but won't charge past yellow witch makes it start beeping again every half hour. It can't be turned off and I'm trying very hard not to smash it with a hammer.In these two weeks none of them managed to stay connected more than 48 hours without an external intervention, which makes them totally useless.I'm currently trying to send them back and get a refund, but I'm not holding my breath
Absolutely shocking company. Bought a tracker from them which didn't work. They replied by email after a month with some suggestions which I already tried myself as I had a month to troubleshoot it myself. And now I'm being asked to send it back at my own expense to get a refund. Avoid this company, dreadfully customer service and no support at all if you're in the UK.
The support is very kind and fast despite that 3 of 5 Pebblebee trackers stopped working within 9 months. One got reanimated thanks to the clear instructions. But sadly 2 of them are fully dead and I missed the opportunity to send them a video how dead they are :D The trackers itself are great.
A few weeks ago, I lost my house keys in a mall and couldn’t get into my own house. I was panicking until I remembered my husband had put a Pebblebee tracker on them.I opened the app (which looked even better than I remembered) and tapped “I lost my device.” Within minutes, someone texted me. A mall worker had found my keys!I went back to the mall and got them immediately. I just wanted to say THANKS! this little device saved me from a massive headache
I've been using the app for a while now, but since the last few days they made some kind of update and now it looks totally different. I love it so much. My daughter gave me a new Tag and the process to connect is so much easier for me. Huge fan, keep it up!
I ordered a pack of 4 clips. 3 work ok, 1 does not. They made me try different rebooting processes and even made me send a video of the jingle process. I did - but no success. They will not refund nor send a new device. Still waiting after 4 months.For your reputation's sake, send a new item, that will cost you nothing! This bad aura will cost you your business.
Disappointing Reliability and Hollow Customer Support - $180 WastedI purchased six Pebblebee Gen 1 tracking devices (Clips and Cards) in August 2023 for nearly $180, attracted by the rechargeable feature and credit card form factor as an alternative to AirTags. After just over a year, all devices have become completely unusable.The Problem:After storing the devices for about 6 months over summer, they died completely. Once recharged, none of them would reconnect to my iPhone 12 Pro. I can successfully factory reset them (they play the confirmation jingle), but they refuse to enter pairing mode when double-pressed - there's simply no response. Yet ironically, they still trigger "a device is following you" alerts on my phone, proving they're partially functional.Troubleshooting Efforts:I spent a week trying everything:Customer Support Response:This is where my frustration really lies. Support was polite, understanding, and appreciated my "detailed messages" - but offered absolutely nothing of substance. Just hollow affirmations like "I understand how disappointing this feels" followed by a pathetic 10% discount offer. No firmware fix option, no actual troubleshooting beyond basic steps, no escalation to engineering, no warranty consideration despite this clearly being a software/firmware issue affecting ALL six devices identically.They thanked me for being a customer "who cares deeply" while simultaneously refusing to actually fix the problem or take responsibility for what is obviously a firmware failure. Kind words mean nothing when you still have $180 worth of bricked devices.The Real Issue:These devices sat in a closet and became permanently unusable - not crushed, not water damaged, just stored. This is clearly a SOFTWARE issue, not hardware failure. There should be a firmware recovery option via USB-C, but apparently Pebblebee would rather sell you new units than support the ones you already bought.My original AirTags, which are twice as old and look beaten up, still work perfectly. I deeply regret not sticking with Apple. Save yourself the money and frustration - spend a bit more on AirTags that actually work long-term and have real customer support, not just pleasant-sounding dead ends.
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Pebblebee creates smart, sustainable tracking solutions designed to help you stay connected to what matters most. Our rechargeable devices work with Apple Find My and Google Find Hub networks or the Pebblebee network, giving you peace of mind whether you're tracking keys, wallets, bags or pets. We combine sleek hardware with powerful features to deliver more than just item recovery - we offer real protection and emotional reassurance. Based in the U.S., our team is committed to transparency, continuous improvement, and world-class customer support.See more
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