Review Time
My experience has been great so far! The platform is highly responsive and has excellent user interface. The textbooks that I need are accessible and after subscribing, I was able to access what I needed within minutes. I also appreciate the reasonably priced monthly subscription options. Highly recommend!
I had an issue with my subscription payment, and at first I thought it couldn’t be resolved. However, the Perlego support team (especially Syed) handled my case with great professionalism and kindness. They made an exception and quickly processed my refund, which completely changed my experience for the better.I really appreciate their customer care and transparency. Highly recommended service and team!Manahel
I was having some trouble downloading a book and the Perlego support gave me prompt, clear and simple instructions. I was able to follow the guidelines and download the book in no time. I really appreciated their concern, investment in resolving my problem and following up that it had been properly resolved.
I had inexplicable problems paying my subscription, so reached out via email. Within 24 hours, I had a personal response (yes, an actual person!) from someone who sorted everything out for me. Syed was quick to organise an alternative method of payment, and made sure I had access to the library while waiting for the funds to go through.As a neurodivergent student, audio texts are very useful for my studies in BSc Counselling and Psychotherapy. Many of my core texts are on Perlego, along with others that will be useful. I am happy to have discovered this company at the start of my course, as I envisage making full use of their services throughout my student days and beyond. But knowing their customer service is so responsive is very reassuring. No chatbots or pointless 'select your problem' menus, just people who will smooth out any bumps along the way. How unusual nowadays!Highly recommended.
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