Review Time
The jacket which I purchased was very poor quality, it was described as having insulation, this was a plastic lining. There were no labels sewn into the jacket. I tried to return the item, emails which I sent were ignored. They eventually gave me the return address which was in China and not the online address in London. They offered me a 20% partial refund and to keep the jacket and then ignored my emails again. I paid by Pay Pal and so they helped me to get the partial refund which they had offered. The cost to return the jacket by tracked mail which they requested would have cost almost as much as the purchase. I lost £80.00 and still have the jacket which I wouldn't even donate to the charity shop. This took 1 month just to get a 20% refund.If they thought the jacket was worth the cost, why would they give the option of a 20% refund plus the jacket?
The worst customer Service I have ever received. I should’ve done more research before I bought from them. They have 0 reviews and do not reply to my messages. They have scammed me. They never reply to emails and their contact number is not a live number. The product is not of the best quality. The package arrived too big for me and I have been requesting a return and refund, but they have refused to reply to me. I will be taking further action the coming days if they don’t get back to me.
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