Review Time
Beware, this Company is based in China (not the UK as its name suggests). Their products are of inferior quality, and if you want to return an item they offer you a miserly 10% refund and tell you to keep the item (this in itself is indicative of the poor quality). If you do try to return the item (at additional cost) it mysteriously gets “lost in transit”. My advice would be to steer clear of this dubious Company.
Well after waiting two weeks for my jacket!!! It finally arrived looking nothing like the website pictures, cheap and poorly made, also arrived packed like it had come from Vinted. Absolute scam company that should be shut down!! I shall be reporting to trading standards and hopefully will attempt to retrieve my money via the bank.
A pair of pajamas as a gift for my wife arrived two weeks after ordering, packaged like they were from ebay. Once opened realised they were very poor quality so looked to start a return.No returns system is in place, rather the website directs the customer to send an email for details.. I did so & was offered 10%, the 20% & finally 30% discount if I would keep the item. I refused this & only then did they drop news that returns were to China (of course!)Consumer law is being ignored by this company.Long story short I raised a claim with my bank & reclaimed the money last week thankfully. Don't be reeled in by the attractive website..
I would give ZERO stars if I could. Ordered some trainers, they sent the wrong size (2 sizes too small) then refused full refund or I had to pay to post them back to some random address in china. Don’t answer your direct questions on email, just send some drivel and ignore your questions. Terrible service. Rubbish quality trainers as well.
I'd give zero stars if I could! Despite a UK registered office and phone number, goods come from China. Items take weeks to arrive then are poor quality and the sizing if completely off. Returns are impossible, with emails demanding you send photos of packaging and items so they can assess if they will accept a return, then advising you that they will give a 10% discount so you an keep items. When they eventually agree to a return, it turns out you have to choose a trackable service all the way back to China! Seriously, do not spend money with these people, I will hopefully be using chargeback to get my money back, otherwise an expensive mistake.
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