Review Time
The initial sales process with PV BMW is positive, but then thats because they want your money.I have bought four BMWs from this dealer over a number of years, you would think I would have learned my lesson after previous bad post sale experiences but I like the brand.Servicing - Main service seemed fine, however on a recent ‘seasonal check’ they were atrocious, including missing a highly dangerous tyre defect. Booked in for 11am, was told it would take 1 hour max as I was waiting for it to be complete. The car wasn’t taken in until 11:45am and then wasnt ready until almost 2pm. I hadn’t noticed the tyre had been badly damaged, one of the sales guys did. I said to replace it as upon checking it was in no way roadworthy. Got the car back, really not sure what, if anything was completes. Tyres came back as all good on the report, obviously not. I have a service plan but wont be using PV servicing again.Trade in / new sale. While waiting for my car (it was a long wait, see above), I spotted a nice 128ti, decided to ask for a test drive. I asked at that time what the trade in for my car old be (Typical cheap sales tactic, they got me to test drive before they would give this). It was when they were checking my car that they highlighted the torn tyre side wall, I asked that the tyre be replaced. I test drove the 128ti, which had been through a few of the staff as a ‘demonstrator’ and liked it. Back to showroom and see about the trade in. Apart from the torn tyre and easily fixed damage to the same wheel (cost me £80 for the repair the next day) the car is in spotless condition. They offered what I thought was a very low trade in value but I was assured it was very competitive. I thankfully didnt buy the other car and was then kept waiting far too long for my car to be returned.Trade in: After leaving I was offered £1250 more by WBAC, £1400 more by another dealer, either of these I had used before or was buying another car from (and not the fifth car from the same dealer)Marketing: in the next week after leaving the showroom I was contacted not once or twice but FIVE times by phone asking about the VIP event and if I was interested in buying another vehicle - phone number 01315738718 now blocked - on each occasion I told them I was not interested and to stop calling.Ive finally learned my lesson, I will not return to PV (any dealership) and while I have this BMW will go elsewhere to get it serviced. I have also decided I have had enough and will never buy another BMW. Post sale experience is atrocious, service process is very poor, phone routing when calling awful (unless you want to ask about buying funnily enough) and can be trusted to service properly
Customer services are virtually nonexistent new cosmetic warranty registered on the trade in car still waiting on this getting fixed by head office who never answer the telephone or now don't even reply to emailsIt would appear there hype about customer services is totally different from the experience The garage involved has been transferred to another company so you feel there is virtually nowhere to go
The WORST company in living memory. FALSIFIED records then non existent service or contact with customer for simple tasks. This company struggles with basics, such as delivering a clean car, if I had returned in that state I'd have been charged fees. STEER CLEAR of this USELESS and DISHONEST company, it will save you hassle and a headache. If I could give this company no star review I would.
I bought a car from Peter Vardy Motherwell CARZ group end of May last year. Now part of the parks group. I should have seen the look in the salesman’s eye he was trying to tell me to walk away but I didn’t listen. Got it home and noticed chip on windscreen took it to Halfords who told me they couldn’t fixed it because it had been recently drilled suggested going back to CARz Motherwell as they had obviously started the job then thought better of it. Shout at it, Deny it, run away seems to be the PeterVardy CARZ way. Foolishly bought 3 years of cover for parts etc that won’t be honoured. Had National tyres look at the breaks now bear in mind I’ve done less than 2000 miles since I bought it looks like the driver side breaks are shoot too. This place is where your auto dreams come to die
These guys are not crooks, they are just not honest. Bought an Audi from Peter Vardy Carz. Salesman a genuinely lovely guy and all the stars are for him personally. Test driving car one of the headlights was out so they suggested I just take it anyway and come back for repairs. I said I was happy to wait for them to repair it. Purchased and picked up couple of days later, donated to the charity, bought extended warranty drove home in the rain, all good. Next day I noticed a chip on the windscreen, rather than drive back to Motherwell I booked the car into Halfords where I was informed the chip had been “drilled recently” and from their option the driller had stopped because the screen was likely to crack. They said I should return to Peter Vardy as they were obviously the ones who had started the work. That’s when the phone tennis started, well it would have been tennis if anyone ever returned a call. So I drove through and was told the chip wasn’t an MOT failure and not that bad. Come back another day and we will have the mobile windscreen guy look at it. I’m no physicist but a chipped windscreen is only going on place, needs replacing especially on a new purchase. Cut my loses and moved on. Can’t believe I wasted money on a warranty extension with a company who will always wheel out the dead parrot and claim it’s moving. Lesson learned and word spreading.
Awful experience from start to finish. Would never buy from Peter vardy again. Bought our car may 2023 and the road tax was included in the monthly payments for the first year. But since may 2024 we have paid our own road tax however our payments have not reduced and no matter numerous attempts both on phone and in branch to fix this issue we have been fobbed off every time and we are continuing to be frauded as they are taking payments for a service in which they aren’t providing. Would not recommend anyone to buy from Peter vardy nothing but a nightmare.
SHOCKING customer service. I’ve had a car which I got in April 2024 now we are on Feb 2025 and since June 2024 I’ve been trying to get through to Peter vardy to check my car as there is a terrible noise coming from this and has been like since I bought. I’ve left a lot of emails and voicemails and I keep being ignored. NEVER BUY A CAR HERE as the after sales service is shocking. The service manager at Peter vardy mini edi would reply to me every couple of months but of course still nothing sorted.
Got a Mini JCW via PCP in February 24 from Seafield Road Mini branch in Edinburgh. £400 deposit had to be provided until I got my log book from DVLA as couldn’t find my original log book. After providing my new log book I waited weeks to get my £400 deposit back. After taking the car back no less than 3 times due to the tyre pressure indicator light coming on as soon as I got 5 mins down the road after picking it up , it went in for fix, happened again, went in for fix and finally rectified on the third try. Let this all go though as I am quite a mild mannered person and give people chances. Took car back in April 24 as it snapped out of gear when took off at traffic lights and kept cutting in and out of gears jerkily (automatic) and also had a whine when breaking in reverse. Told they couldn’t see anything and whine would go away over time as probably dust issue and needed a good run. Video evidence to support this. Then I take it in for its 6 month service and brake fluid change to another authorised Mini dealership nearer to home on 30/8/24. When trying to take the rear bleed nipples off to do said brake fluid change , it was seized and I quote “due to over tightening at last change” It broke off and they couldn’t do a repair and advised me new calipers were needed at a cost of £678 for silver ones (red JCW ones that I had on car originally on backlog to December and I wouldn’t get car back until December if I wanted those and those calipers would cost over £1000) . I did not over tighten them - I never touched them . Why would I? Don’t even know what they are!! It was like this when I bought the car. Got in touch with Peter Vardy - they said it was the other dealerships problem as they broke off the rear bleeding nipple. A direct quote from Peter Vardy’s head of workshop - “This isn’t your fault - you have just been driving the car” So I am then stuck in between two different mini dealerships. Peter Vardy said they would speak with the other dealership - both ultimately stating I would have to pay although the other dealership took £100 off as a goodwill gesture. What I should have said at the beginning is this car was 6 years old when bought with 18000 miles on it. Car has sat and done next to nothing for years which is why things have seized and corroded. I drove the car daily since purchase. Peter Vardy stated they wouldn’t support paying for the calipers and said they would phone me back . They did but I was in a meeting - I replied to their email which said they would try again later that day or in the morning. Never heard another thing from them. Sent another email. No response. I totally agree with another persons review of this branch - happy to take your money but once the car is off the forecourt, they couldn’t care less. I will never be back to Peter Vardy Mini and will ensure I discourage others from doing so. I have paid for these calipers as I have had no option as my car was in for a week waiting on this getting sorted and I cannot wait any longer without a car but I will be pursuing this further with ombudsman, trading standards and whoever it takes. Funnily enough, you can’t get a name of the overall manager of the branch on their website to complain to directly. How convenient.
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