Review Time
I bought a vehicle last September 2024 from Peter Vardy in Aberdeen and I have not received the V5. I have lost count the amount of telephone calls and emails to this company chasing this up. They said that they had contacted DVLA but I checked with DVLA and they confirmed that this was not the case. More calls and emails and nothing until my partner contacted head office and finally we received confirmation that they would contact DVLA. Still waiting for the V5 after over 7 months although they have confirmed that it will be another few weeks! So to this day I am still not the registered owner of my car. I would have thought that because I have received such terrible service there would be an extension of the warranty or something but nothing. Do not use this company which is now Parks, Aberdeen. Appalling customer service and I will never purchase a vehicle from this company again.
I am extremely disappointed with my experience at Peter Vardy. I purchased a 2020 Vauxhall Corsa from them, and just over a year later, the timing belt failed—despite the car having low mileage and showing no warning signs before breaking down.When I contacted Vauxhall, they were willing to offer a warranty to cover the issue, but I then discovered that Peter Vardy sold me the car without a service history, which:1. Raises serious concerns about whether the lack of servicing before my ownership contributed to the failure.2.Completely voided all warranty options on my 4-year-old car, leaving me with no manufacturer or extended warranty support.To make matters worse, Peter Vardy has failed to provide proof of any service history, even though I now need three service records to qualify for special vauxhall warranty. This lack of transparency has left me facing a £1,600+ repair bill for a car that should never have had this issue so soon.Selling a car without a full service history while failing to disclose how this would affect future warranty coverage is completely unacceptable. I expected far better from a so-called reputable dealer.Avoid Peter Vardy if you expect honest sales, fair warranty support, or reliable aftercare—because I’ve received none of the above.
Absolutely shocking service from this company and never again will I purchase a car from them.Bran new Range rover in July 24, delivered with wrong wheels, told me they would have them blasted and painted ha haThe car now makes a terrible noise when driving getting worse all the time, they are not concerned for safety yet book it in for 6 weeks away to check. Arrange a curtsey car etc yet when I check the day before I get punted from different people and eventually get told they don’t have a car for me I’m so sick of the customer service horrible people who all talk down to you, never again
I want to share my extremely disappointing and distressing experience with Peter Vardy, in hopes of warning others to never patronize this car dealer.I purchased a 2021 Vauxhall Grandland X from their Aberdeen branch on August 28, 2024. Less than four months later, on December 22, 2024, a notification appeared on my dashboard reading: "Engine Oil Pressure Fault: Stop the Vehicle." Recognising the severity of the issue, I immediately contacted the Aberdeen branch, who directed me to contact their head office. Despite countless attempts, my calls to the head office went unanswered, always going straight to voicemail.In addition to this, on January 11, 2025, while checking the vehicle's mileage for a complaint form, another notification appeared stating: "Engine Fault: Repair the Vehicle." This clearly highlighted that the vehicle is in critical condition and not safe for the road.For over six weeks, I have been trying to get Peter Vardy to address these serious issues, but their response has been appallingly inadequate. Their lack of support and accountability has left me dealing with a car that is completely unreliable and unworthy to be on the road.This ongoing issue has severely impacted my mental health, causing intense anxiety and depression due to the stress and financial burden of financing a dead car. Peter Vardy's failure to take responsibility has left me feeling helpless and frustrated.I strongly advise anyone considering purchasing a vehicle from Peter Vardy to think twice. Their customer service is non-existent, and they show no regard for the safety and well-being of their customers. Save yourself the stress, financial loss, and mental anguish by avoiding Peter Vardy altogether.#AvoidPeterVardy #TerribleService #UnreliableCars
My car was six year's old on 26th of August 2024 when i was not told that my car should have needed the timing belt renewed because its a wet belt i broken down got the AA out he said that the timing belt was badly cracked i spoke to the service department think it was a manager who told me to go to Arnold clark because vardy is not a Vauxhall dealer so Arnold clark is they put me on to Vauxhall really feed up getting pushed from piller to post well done peter vardy not supposed to get a valet when car gets service and if i need it a car when my car is in for a service i have never been ask that think once got a valet since 2018 when i purchased the car it's supposed to be six year's old or under 60 000 miles who is telling the truth i don't
I brought a Nissan Juke Tekna on thec18th December 2024 and took delivery on the 21st December 2024, this was confirmed by email which would take about 2 hours, just before I was due to be there I was phoned asking for the settlement figure on thr Toyota CHR which I was trading in, this was sent to him. On arriving at Parks I was met at the entrance by Kieran who informed me that everything was done and my car (Toyota) had been settled and who told me he was just going out with a customer for a test drive and would be about 20 minutes, this frustrated me as I had an appointment and I had just come off night shift. After half an hour I told the receptionist to tell Kieran to cancel the deal as I was not prepared to wait any longer, When Kieran walked in with the customer and continued to assist the new client, by this stage I was fuming and instead of going with my gut feeling, I was told by another salesman that they were just putting petrol into the car. When the car arrived the gentleman who put petrol in the car handed me the keys as clearly Kieran wasn't interested in handing the car over to me.The car that I traded in hadn't been paid and I had written a review on Trust pilot I was contacted by Kieran begging me to remove the complaint and promised me that if I need help with anything regarding the car I was told contact him and that I would get a goodwill gesture for removing the complaint. After having the car for a week, the lights on the dashboard come up, saying "warning engine malfunction and system fault". and it felt like the engine lost power. I immediately took the car back to Peter vardy and told them what had happened. I was told to leave the car with them and they would look at it. I was contacted later that day to tell me my car was ready. I spoke to the mechanic who said he couldn't find any faults, When I asked about the warning lights he told me he hadn't been informed that warning lights had come on, but he thinks it was due to the battery.On Tuesday the 28th January 2025, as I turned to go onto the M8 all the warning lights came on again and the car lost power. I managed to get home and immediately contacted Peter vardy, I explained what had happened and was told to take the car in the following day (29th). I explained to them that I work night shift and I would need my car to get to work, the lady that I was talking to asked the mechanic if the car would be safe to drive and he replied yes.I took the car to Peter vardy at 08h00 on the 29th, I asked them to let me know ASAP what was happening as I was working that night. This never happened at at 16h02 I contacted them to find out what was happening, when I got told that they have to replace the alternator and the turbo. The car has 6992 miles on the clock, and why was this not picked up when I took my car in the first time.I explained they could have notified me earlier so I could try and make arrangements to get a car for work, due to the fact they never contacted me I asked for a curtesy car and was told they never had one. I contacted Kieran and told him as promised I would get a goodwill gesture and asked him if I could get a courtesy car, he said he would speak to his manager and would phone me back in 10 minutes, this never happened and I phone him again when he told me there was nothing he could do and that he had finished work for the day.I still have had no communication from Peter vardy regarding my car, how long they will have it and the manager is never available. I'm aware Peter vardy has been taken over by Parks and I sent a complaint to them 3 days ago and have not been contacted, so clearly their service won't be any better
Head office customer service department is non existent.Noticed that my car wasnt taxed and had no letters or anything from the DVLA so gave them a call to find out to my surprise that I was never the registered owner of my car. Peter Vardy never completed the new owner form and sent it to the DVLA to update.You call the head office and every option just goes through to a voicemail promising a call back. No reply after 24 hours. Sent an email and got an initial reply within 20 mins asking for more details then I have to keep chasing with emails and multiple phone calls.After the frustration of not getting anywhere, it seems if you copy Sir Peter Vardy into the emails you can get a call within 15 mins! Missed the call due to a workplace meeting. The a voicemail from Scott was left asking me to get back in touch. Phone the number and guess what - the answer machine again. Emailed back a week ago and still nothing.When you do get an email from them, its never signed off with anyones name so you dont know if its the same person you are talking to or if they are just passing it off.Finally I've got the documents to tax my car after 15 unanswered calls, voicemails left and multiple emails chasing them.
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