Review Time
After finding a car I liked on the website I raised an enquiry to find out more about the vehicle. This was around 9pm and by 7 am the morning after I woke correspondence from the garage and in particular Neil Johnson at CARZ Motherwell. A viewing and meeting was arranged for 24hrs later. Arriving at the garage with the family we were made very welcome and offered refreshments for both adults and kids. There was a soft play area and ride on cars available for the kids which took the stress right off of trying to keep them amused as well as taking cars with Neil.The whole process from finding the car online to picking up the following week was seamless and all paperwork talked through to make sure there were no issues. I speak here from dealing with Neil was polite and professional the entire time
Purchased a ford focus from Motherwell. Picked the car up at night so it wasnt untill the next morning I realised how grubby the car was inside. Scuffs on dash board, rubber mats were brown with mud, centre console had a bobble and hairs in it and there was a dog collar on the backseat. I messaged peter vardy with no reply then a few days later again i replied back and I got this reply " I wasnt in the car until after dark as that day was a bit manic, I'm really sorry about that"
The customer service received today was absolutely outstanding, Kieran is a friendly sales advisor and is very knowledgeable and was able to answer all questions regarding the cars and all the other questions regarding the finance etc I didn’t go ahead with my car deal as I received a better one down south . I have been waiting a week for my deposit to be returned to which I was told yesterday it be in my bank which I still have not received it . Asking for my bank details but sending me the wrong email so it bounced back . Not replying to my txts when asking about the deposit . So it quickly went from 5 star to 3 . Hoping I receive my deposit soon .
Your dealership must be the worst I've ever had the displeasure of dealing with. False advertising of the car ,Failure to clear finance of my trade in vehicle for over 6 weeks leaving me with default letters. Nobody interested in even talking to me the list goes on and on Avoid this place like the plague
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