Review Time
Disappointing Experience – Refund Still Pending We initiated a refund request for the seasonal car wash almost two weeks ago, yet there has been no progress. The representative assigned to our case was given all necessary details, including images of the card and transaction records, but we have not received any updates or resolutions. The prolonged delay and poor communication are very frustrating. A straightforward refund should not take this long, especially since all required documents have already been provided. We expect the company to take accountability and address this issue promptly.
We requested a refund for the car wash service nearly two weeks ago, but there has been no action taken. The representative assigned to our case was given all the necessary details, including card images and transaction records, yet we haven’t received any updates or resolution. This prolonged delay and poor communication are incredibly frustrating. A straightforward refund shouldn't take this long, especially when all documents are submitted. We expect the company to take responsibility and resolve this issue promptly.
I switched providers due to exorbitant bills and had my tanks picked up. I received a bill for $249.99 but didn’t get reimbursed for the roughly $300 worth of fuel left in the tanks, and they also took my regulator and concrete slabs. I contacted several companies in the area, and they all refund for unused fuel in tanks, unlike this one.
On November 28th at 9:45 PM, I went to the location to replay my lottery tickets. The cashier mistakenly calculated my amount as $17 instead of $20. When I pointed this out, he responded with an attitude, telling me to count it myself. He didn't even apologize upon realizing his error, which I found quite rude. Aren't cashiers supposed to be polite and respectful?
I called the help center because I forgot my password, and they asked for my bank card number to reset it. I find it concerning to share my bank details with anyone else. It feels like a scam, and I question whether management is unaware or complicit. I strongly advise against sharing bank information with them.
On November 22, 2025, I preauthorized $50 at a pump, but when I went inside for my receipt, the attendant insisted I hadn't paid and tried to charge me again. After I raised my voice, the receipt suddenly printed, showing I had already been charged. I no longer trust this attendant with my card and left without making any further purchases. The company needs to investigate this incident thoroughly.
My loyalty card was compromised, and I've been trying to resolve this for a new card number. After multiple calls, I was hung up on several times. I am losing faith in the company and will stop using their services if this isn’t sorted out soon.
This location consistently lacks printing paper at the pump. The car wash area is often dirty and frequently closed for repairs. Inside the car wash, the equipment is excessively loud and seems to damage vehicles. I have no desire to return to this location.
I've been trying to contact customer support regarding my account without success. Their system promises callbacks but fails to deliver. I tried using their text bot, which claims I'm next in line, but I’ve been waiting far longer than expected without any assistance.
I received a gift card valued at $500, but it didn't work at the gas station. Although it showed the correct amount online, customer service has been unhelpful. This feels like a scam, and I advise caution when purchasing products from this company.
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