Review Time
Each time I go to the vet my clinic submits the documents for me and then I hear nothing and recieve no reimbursement. I have to chase this company, they always ask for extra documents and make my vet jump through hoops. I do not recommend. I would like to switch company's but am worried about exclusions with another company since my dog was recently diagnosed with hypothyroid issues and I don't think a new company would cover any of that. I guess I am stuck chasing this company around for everything that comes up. I have at least 2 claims that have not been addressed yet.
This pet insurance company is a complete rip-off as they take $100 a month and provide zero customer service! They have made my experience in trying to put my dog down so incredibly difficult as they do not provide accurate information to veterinary clinics they are extremely difficult to get hold of by telephone and never respond to emails! My advice is to never ever use this insurance company.
They have yet to cover a single submission including routine vet visits which they state they cover. Everything I submit gets rejected as ‘elective.’ Their policy states ‘Consultations, exams, emergency care, hospitalization, drugs, surgery, anaesthesia, specialist referrals and other medical procedures performed by a licensed veterinarian.’ but I have yet to have any of those things covered.
This is by far the worst pet insurance company, they don't even worth 1 star rating. They never process any claims you make and they'll ask you for tons of papers and doctors' notes just to stall the reimbursement ... take my advise never deal with them
They gladly take your money but if you even speak to a vet during the first year about anything they put a permanent exclusion on the policy which means the pet is never covered. I am very surprised that Costco is associated with this company as it not complementary to the Costco customer satisfaction brand. Avoid this insurance company completely.
Terrible. They will gladly take your money and give you thing in return. They have take. Our money for a year and yet somehow told us when we went to make a claim that since they are waiting on information we are not covered. So in my opinion that’s stealing.
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
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