pilatesflo.com

3.1
3.1 Based on 81 reviews

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Average Rating

3.1

/
5

81 Reviews

5 Star
42%
4 Star
1%
3 Star
4%
2 Star
3%
1 Star
49%

Filtered Reviews

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Review Time

Lisa Reyes
Possible Scam - Order Never Received

I ordered a product on August 7th. The order is clearly lost. I have literally emailed this company at least 15 times over the past week requesting order updates. Not only have I not received any response, they automatically changers my card for a 30 day subscription renewal for a product that I still do not have. So disappointed. There is not even a phone number listed on their website to contact.

1
Date of experience: Aug 07, 2025
Hilary Cooper
No reformer has arrived. No customer service response.

I ordered a reformer weeks ago with a 5-9 day shipping window. I have not seen it. I have not heard anything about it. I have contacted customer service every day for a week and have not received a response. I cannot find a phone number. I don’t know if I’ll ever receive my $800 reformer.

1
Date of experience: Jul 25, 2025
Corina Bell
Team excellent/delivery time dreadf

The team who i dealt with are extremely helpful and replied to my emails very quickly. Unfortunately the delivery is awful and my order never got despatched after about 3 weeks. Because of this I cancelled my order. Now waiting for my refund so fingers crossed I get that without too much hassle.

5
Date of experience: Jul 24, 2025
Venetia Barnes
Prompt and helpful

I had a prompt and very helpful response from Sia Robin when I got a charge for the app prior to activating my account since I had been traveling. She was great, very responsive and took care of it with no issues. My friends are raving about Flo and what it’s doing for them, so I can’t wait to start using it. Very happy with the customer service experience.

5
Date of experience: Jul 21, 2025
Kazuzan
Great customer service!

I called customer service because I had some questions about the app and their representative Sia Robin was very kind and very helpful, she resolved my questions and the problem immediately.

5
Date of experience: Jul 20, 2025
Complete Scam! App is not free!

I purchased with the understanding that it came with a free app to learn how to use it and try workouts.Literally everything in the app is locked behind a paywall. Totally deceptive business practices!I'm now stuck with a bunch of useless pieces of plastic. I'll be reporting their bait and switch everywhere I can. Do NOT buy they product!Edit to add: based on their responses to others they don't actually resolve issues. I've reported them to the FTC for deceptive marketing. Hopefully they get fined!Edit 2 (07/23/2025): while they've said they already reached out, they have not. I've received 0 direct contact from them, though I have attempted to reach out.

1
Date of experience: Jul 20, 2025
Harwood Price
Updated review

They replaced the broken equipment, and offered me a discount!

5
Date of experience: Jul 17, 2025
thanks for the new fitness outlook!

I had initial doubts about dispatch of the Flo reformer, however, was kindly and constructively assisted by Andrea Roger, who couldn't have been more helpful and reassuring. I am very much enjoying my new fitness accessory!

5
Date of experience: Jul 17, 2025
constructeur_soa
I purchased the Reformer with the…

I purchased the Reformer with the understanding I would get a year free membership with it. Never got membership. Contacted them and they said sorry about that but you can enjoy a 30 day free trial then pay a monthly fee. Item is nothing spectacular and definatly a waste of money!

1
Date of experience: Jul 17, 2025
Sammy Johnson
BEWARE

BEWARE - deceptive advertising practice. The app is NOT free. They give you a 14-day trial, and then you have to pay $9.99 per month. It is also cheaply made (slides all over every surface I've tried) I'd give this one a pass! EDITED TO ADD: I asked to return (they have a 99 day return window), and now I'm being ghosted. Don't believe these "responses" they aren't sincere.

1
Date of experience: Jul 16, 2025

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