Review Time
Really terrible. I had a bad feeling but I ordered anyway. It's been a few weeks, I thought it's just taking a long time to get here. But today I checked my tracking number. It's been delivered and accepted by an address in Las Vegas. I live on the East Coast. I have emailed the company but suspect I will have to issue a refund through my bank. Felt like a scam and suspect it is. Not to mention, every single day since I ordered I have received emails with promotions for other products—no matter what I do, I cannot get them to go into my spam folder. Would not recommend.
I placed an order #179877 Dec 31 at which time the exercise app started. I’ve tried following up on the shipping status and was told they have my order and would get back to me about the shipping status in a few moments. I’ve not heard a word. I’ve since sent 2 emails requesting to cancel my unshipped items. Again heard nothing!! If you are thinking of ordering from them think twice. I’m really thinking I’ve been scammed!
I had asked cancellation of the order within 1hr of the purchase. I emailed them thrice within the same day, yet they shipped the freebies but stopped the shipment of big reformer to honor the cancelation. Asked me to wait for shipment and return shipment of the freebies. I returned them, got delivered to them on 29th December. Still no refund, they stopped replying to my emails. Such a fraud company. Order #159129
Do not buy from this company! I bought a piece of equipment as a gift for my wife. Well, less than a month later, they billed my debit card they had on file for the app without my authorization! I was a bit floored that they took the liberty of billing me without my request. So, I cancelled my debit card and got a new because I DO NOT want this company to have any of my card information to use at thier whim. Unethical to say the least.
STAY AWAY FROM THIS COMPANY!! I am beyond livid. I ordered a reformer on Dec 28th. It STILL hasn’t even shipped two weeks later, when their website claims next day processing and 3 day shipping. It was also supposed to come with socks (which the site claims were delivered but never arrived) and two weeks of the app for free. I didn’t download the app, because, you know, the MACHINE hasn’t come. And they CHARGED ME FOR RENEWAL OF THE APP?! I have attempted to contact them MULTIPLE times (9 at last count) to get ANY kind of update. I haven’t received a single response via email or through their portal. There is NO phone number. I finally had to open a dispute with my credit card company. Worst customer service EVER.
DO NOT ORDER from this company....definitely a scam!!!! Been trying to cancel an order for a week after being charged for 2 machines and order has not even been processed. Was quoted a price of $139.00 but was charged $285.93. After I requested the order be canceled, I can not get a response from their so called customer service AI email account...the only response I received was regarding a different persons complaint that they have not received their order!!!! I noticed that the return policy does not include a return address so even if you receive the product (Good luck) you can not return it for the so call full refund price. No phone number to call either. I just want to alert anyone who is thinking of buying this product DO NOT!!!! You will lose your money....also alert your bank immediately as the charge shows as a recurring debit purchase!!!! Will definitely file claim with BBB and seek advise on a civil suit. DO NOT be scammed by their fake five star reviews....probably AI generated they same as their phony customer service reps!
I have had a miserable experience with Flo Pilates. I received their product & tried to use it to help me in the recovery process after a torn rotator cuff injury; their device was very flimsy & not sturdy & kept skipping out from under me which created a dangerous situation & I could have reinjured myself if I tried to continue using it. My doctor specifically told me to not use this device & return it; I reached out to Flo Pilates & they keep saying they’re going to send me a return shipping label, but they haven’t done so. I gave the entire product packaged & ready to go; I need a full refund from them & no response; Next they charged me for a subscription I never ordered it authorized; I also tried to cancel that online but never got a confirmation from them, so I had to reach out to my bank to cancel the order. I think their communication skills with their customers suck! I will be reaching out to the Consumer Protection Agency next! My Order #167316.
I placed an order with Flo Pilates on December 19, 2025. The ball and Pilates ring that were bundled with the reformer shipped and arrived on December 30, 2025; however, the reformer is still showing a status of “Confirmed”. There has not been a status update and I haven’t received any further details / communication about my reformer order even after emailing customer service.
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