Review Time
I got a Pilates board and it came with 14days app subscription trial. The board itself is a low quality plastic board. Just before the subscription trial expired I was charged two years of subscription fees $372 order #233604 without notice or authorization. Even though it said on the website it would be a monthly charge of $9.90 that can be canceled anytime. So tell me why have you charged me two years of subscriptions??? This daylight robbery and complete scam.
They don’t reply emails at all and no response have been provided after I sent numerous messages. They also save your credit details on the website which I never agreed to either. This is scam! I will report it as fraud and dispute all charges. DO NOT BUY from this website.
I got a Pilates board and it came with 14days app subscription trial. Just before the trial expired I was charged two years of subscription fees $372 order #233704 without notice or authorization! Even though it said on the website it would be a monthly charge of $9.90 that can be canceled anytime. They also save your credit details on the website which I never agreed to either. This is scam! I will report it as fraud and demand a refund. DO NOT BUY from this website.
bought the pilates reformer for my fiance. they were running a deal and it threw in free socks and app subscription (14 day trial). Without my knowledge the app trial started the second I purchased the product. All of a sudden 14 days later (and just 2 days after the product actually arrived) i was charged the whole $140 annual app subscription price. I never activated the trial, never downloaded the app, nothing. literally stole $140 from me.
No customer service. You can't speak with a human. I tried finding a phone number or email, but no one would help me. At check out, it advertised pay over time option but it charged the full amount all at once. I requested to cancel my order literally one minute after placing it and the AI chat bot said someone would get back to me in 12 to 24 hours. Then my order shipped 6 hours later and charges are pending on my bank account. A claim was filed with the BBB.
After looking for a gift for my wife who recently started instructing pilates, I thought this would make the perfect gift. How ever i placed a order got a confirmation and the money was taken from my account, every thing looks good so far…. Well 4 weeks later no tracking number or confirmation that the package has been shipped. I decided that i no longer want this product and want to cancel the order and have my money sent back, no response from this company, i have sent multiple emails and ai chats “ because they wont put a phone number to contact”
ORDER #213756 is my order number because i know they will respond with the same generic ai response they always do… i highly recommend staying clear of this company
I LOVE Flo Pilates!!! I purchased my reformer on Black Friday. I had been eyeing the product for more than a year and waiting for a sale. This price was perfect. My reformer arrived before Christmas and I began using it on December 21st. It has helped me a lot. I was going through a period of depression after the passing of my father in May of 2025. I wanted to feel motivated again and to get back into shape. The wonderful Flo Pilates reformer is made so that I can exercise and do many different guided practices with the app. The Flo Pilates socks keep me from slipping. It has improved my mood and I have been able to reduce my anxiety/depression medication which was an important goal of mine. I have lost 7 pounds since December 21st. I look forward to Flo Pilates every day. It is an amazing product. The colors are beautiful and the exercises are fun and rewarding! The equipment folds for easy storage. I can’t wait to purchase more from Flo Pilates. I am so thankful for this product and the friendly support team!!
Sincerely,
Rachel
I purchased a pilates studio reformer for $2,500 and it’s actually a solid piece of equipment. However the footpad came ripped and I’ve been working with them on and off for over four months now and they cannot seem to honor a replacement. STAY AWAY!! Their customer service is horrific and I’m about to report them to my credit card for fraud. I still can’t use the equipment and I purchased in November 2025.
**Avoid This Company - Complete Scam Operation**
I ordered a Flo Pilates reformer board (Order #204344) for $152.76 and deeply regret it. This company operates like a complete scam, and I wish I had read reviews before purchasing.
**The Product Issues:**
The reformer board quality is extremely poor - not at all what was advertised. When I tried to return it within their supposed 99-day satisfaction guarantee window, that's when the nightmare began.
**The "Customer Service" Disaster:**
Their support is entirely AI-generated with zero human follow-up. After contacting them through their website, I received an automated response saying "a specialist will reach out within 12-24 business hours." That was February 2nd - it's now been 5 days with absolutely NO response despite multiple follow-up emails.
**Shady Business Practices:**
- They charged me 9.99$ for an app subscription I NEVER agreed to
- All customer service emails appear to be AI-generated with no actual human support
- They promise specialist teams will respond but never do.
**Bottom Line:**
DO NOT PURCHASE FROM THIS COMPANY. They take your money, send you inferior products, and then make it impossible to get refunds. I'm now stuck with a useless $152.76 product and an unauthorized subscription charge. This is a textbook scam operation designed to steal your money with no accountability.
Save yourself the money and frustration - buy from a legitimate company with real customer service. Flo Pilates is a complete fraud.
The company provides zero legitimate ways to reach customer service - no working phone number, no cancellation button, no real support whatsoever.
The reformer I purchased was very nice but I no longer need it due to a severe knee problem that will require surgery sooner than expected. I first emailed the company on Jan 11th with at least five more tries and no response. It seems there's only an email attached to there customer service and no phone number. Not happy at all with their customer service.
I placed my order #175133 on December 27, 2025. So far I've been charger the $189 for the reformer and then an additional $14 for their app that I never got to use the "free 14 day trial" of because I STILL don't have the reformer. Email is useless because you get an AI bot and not a real human. I've requested a refund and the bot claims it is escalating my case to the priority handling team but I doubt that will ever happen so I'll just have to go the route of reporting it as fraudulent to Visa. Buyer beware.
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