Review Time
I wouldnt even give them 1 star if I didn't have to. Ever since the new "update/upgrade" i haven't been able to complete or earn credit for 1 survey. 'Unfortunately you dont qualify' 'unfortunately this survey is closed or whatever they say. It's a big joke!
"Karen Scott" does not exist - and if she does, she is in the US, not in the UK, for anyone unsure on that. Pinecone Research may be being run by one person - their email responses make it seem that a 'representative' will get back to you, but all emails are signatures with Karen Scott's name. She is expiring points earned after a year of them not being withdrawn from you account, and she points to a clause in the terms and conditions that changed since I joined, and to which I have never been pointed to since. This is illegal. I was also not able to access my account during Covid due to a problem with their website. This was proven by me, beyond 'any' doubt. My points were stolen from me then too due to inactivity, despite not being able to access the website. This was also illegal. 'She' will respond to emails as if it's the first time she's seen them and ignore previous correspondence once you point her to it. She will use stock replies and phrases in an attempt to shut down discourse. All for the sake of around £50. She will then stop replying to emails and the only way of getting in touch again due to the time limit on her email system is to start the process again via the website where she resets her brain and forgets she has ever spoken to you. We are now preparing a legal letter. I will pay for for fighting this on principle. All because she thinks the rules don't apply to her. Time for a class action? Post #PineconeResearchAction on Twitter and I will contact you. Karen, we're coming after you.
I've been a member of Pinecone Research for a very long time, but today was the last straw. It took me a year to earn enough points to cash out for $50 of gift cards, but upon checking my account to see whether these cards were mailed to me, I discovered that the redeemed points had expired. What a low blow, Pinecone... misleading at best. I have now unsubscribed and urge others to do the same.
My second attempt at becoming a panel member was just as error ridden as my first. I’m always receiving links for surveys “that match my profile” and then they immediately crash and say “not eligible “I’ve never received an offer to test a product. And the points rewarded for my time are quite ridiculous. At their going rate I’d be eligible for a 20$ giftcard in 5 years. What a scam
This website is a complete fraud and discrimination:1. I watched 2 full episodes of the Russian utopian Space City2. I replied to all further questions up to the end3. I spent definitely more than 150 minutes completing the survey 4. Just because I speak Russian and made some negative comments and gave negative ratings, doesn't give you the right to discriminate me and terminate my survey.5. You had collected all my answers from the full survey and I demand to be rewarded for my obedient participation.Please, escalate my email to your manager and let them explain in details why my account was terminated from this survey.
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